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      Optum

      Engaged Employer

      Optum reviews

      3.4

      55% would recommend to a friend

      (15,608 total reviews)

      Patrick Conway

      47% approve of CEO

      46% positive business outlook

      Ratings by category

      3.7

      Diversity & inclusion

      3.6

      Work/Life balance

      3.3

      Culture & values

      3.2

      Compensation and benefits

      3.2

      Career opportunities

      2.9

      Senior management

      Optum has an employee rating of 3.4 out of 5 stars, based on 15,608 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Optum employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

      Ratings by demographic groups

      Reviews by job title

      16K reviews
      1.0
      Feb 3, 2023

      Please DO NOT Work Here

      Clinical administrative coordinator
      Recommend
      CEO approval
      Business Outlook

      Pros

      I have nothing positive to say.

      Cons

      Management is completely unethical. The company advertises about their "mission" "culture" "compassion" -- it is all shade in mirrors, lip service. Management says they are servant leaders, when they are not because they put policy before employee compassion and treat you with disrespect and disregard. I would rather live in poverty then work at their corporate office.

      3.0
      Jan 31, 2023

      Hugely Bureaucratic and Inefficient at times

      Director of software engineering
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Telecommuting - "Potential" Bonus's in March - Huge company that some individuals can get lost in the 380,000 person company, and earn a check not doing much - Not in the pure health insurance space

      Cons

      - Hugely Bureaucratic and Inefficient Don't expect to get anything done "quickly" without escalations, ServiceNow Tickets, and/or War Rooms! - Tons of unnecessary process, corporate training, reviews, goals, CLL's, Service Management, PLM, IRM, and overall process, that is overkill - Micro-managed due to escalations of the above that take IMMEDIATE priority over everything else that you are working on.

      4.0
      Jan 31, 2023

      Great benefits/little room for growth

      Collections specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits, obviously the most inexpensive/ high quality group insurance you could ever ask for!

      Cons

      No room for growth. As many budding medical coders, I tried the "get my foot n the door" approach, and found many fellow coders still in the collections department for many years, who originally came with the same idea! Newly certified coders that I knew personally, applied directly to the coding department and actually got in! However, I was told, as were many others, that I would have to leave and gain 2 years of coding experience, and then apply to the coding department. This is the same company that "encourages " personal growth and development, and claims to want to guide individuals to explore different departments and opportunities from the inside. Highly contradictory, honestly.

      Viewing 466 - 468 of 15,608 Reviews
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      Glassdoor has 17,086 Optum reviews submitted anonymously by Optum employees. Read employee reviews and ratings on Glassdoor to decide if Optum is right for you.