Is Optum a good company to work for as a Sr. Claim Associate?

Sr. Claim Associate professionals working at Optum have rated their employer with 3.5 out of 5 stars in 89 Glassdoor reviews. This is a higher than average score with the overall rating of Optum employees being 3.4 out of 5 stars. Search open Sr. Claim Associate Jobs at Optum now and start preparing for your job interview by browsing frequently asked Sr. Claim Associate interview questions at Optum .

Does Optum pay Sr. Claim Associate employees well?

Sr. Claim Associate professionals rate their compensation and benefits at Optum with 3.1 out of 5 stars based on 89 anonymously submitted employee reviews. This is 3.2% worse than the company average rating for salary and benefits. Find out more about Sr. Claim Associate salaries at Optum.

How happy are Sr. Claim Associate professionals working at Optum?

55% of Sr. Claim Associate employees at Optum would recommend their employer to a friend. This rating has decreased by 12% in the past 12 months. Sr. Claim Associate professionals have also rated Optum with a 3.3 rating for work-life-balance, 3.5 rating for diversity and inclusion, 3.5 rating for culture and values and 3.3 rating for career opportunities.

What are the top reviewed jobs at Optum?

Software Engineer (1143) , Senior Software Engineer (722) , Customer Service Representative (341) , Associate Software Engineer (339) , Nurse Practitioner (188) , Director (184) , Business Analyst (182) , Registered Nurse (143) , Manager (140) , Data Engineer (131) , Medical Coder (129) , Associate Director (128) , Customer Service Representative (CSR) (123) , Project Manager (119) , Data Scientist (115)

What are the pros of working at Optum according to real employee reviews?

"Good work life balance and have to go only 10 days in a month as per our choice" ((in 1939 reviews)); "Working remote; good benefits and QVC" ((in 866 reviews)); "For ppl who just want good pay and basic work this is the best you can get" ((in 686 reviews)); "Flexible work from home" ((in 585 reviews)); "Good culture and policies" ((in 578 reviews))

What are the cons of working at Optum according to real employee reviews?

"Poor management and lack of cooperation." ((in 630 reviews)); "Frequent layoffs and no warn notices." ((in 302 reviews)); "No bonuses and cost of living raise is not sufficient" ((in 153 reviews)); "No team sprit No onboarding process on joining No training Only interested in monitoring staff output" ((in 141 reviews)); "Poor communication both internally and externally" ((in 89 reviews))

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Optum

Optum Sr. Claim Associate reviews

3.5

55% would recommend to a friend

(89 total reviews)

Patrick Conway

Not enough data to show CEO approval

58% positive business outlook

Ratings by category

3.5

Culture & values

3.5

Diversity & inclusion

3.3

Work/Life balance

3.3

Career opportunities

3.1

Compensation and benefits

2.7

Senior management

Sr. Claim Associate employees have rated Optum with 3.5 out of 5 stars, based on 89 company reviews on Glassdoor. This indicates that most Sr. Claim Associate professionals have a good working experience there. Optum is rated in line with the average (within 1 standard deviation) by Sr. Claim Associate professionals compared to other employers within the Healthcare industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

89 reviews

3.0

Apr 17, 2026

Fair benefits and kinda supportive management, but training issues abound!!

Claims

Recommend

CEO approval

Business Outlook

Pros

Full benefits from Day 1, management is willing to take time to make sure you are trained correctly.

Cons

"Top Tier" health insurance plans are only available in certain states, and there is "formal" training program with some jobs.. Job seeker beware. Management frequently will delegate out tasks to subordinate because they have "another meeting to go to."

3.0

Mar 12, 2026

Claims specialists

Claims specialist

Recommend

CEO approval

Business Outlook

Pros

Remote woke Flexible hours Work was interesting

Cons

Pay base is low Health insurance is still very expensive

4.0

Aug 12, 2025

It was ok

Claims adjuster

Recommend

CEO approval

Business Outlook

Pros

Flexible schedule, work life balance

Cons

micro managing depending on the supervisor you have.

Viewing 4 - 6 of 89 Reviews

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Optum

Optum Sr. Claim Associate reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Fair benefits and kinda supportive management, but training issues abound!!

Claims specialists

It was ok

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