Optum reviews

3.4

56% would recommend to a friend

(15,507 total reviews)

Patrick Conway

46% approve of CEO

47% positive business outlook

Optum has an employee rating of 3.4 out of 5 stars, based on 15,507 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Optum employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

16K reviews
2.0
Jan 5, 2024
Recommend
CEO approval
Business Outlook

Pros

-team work and colleagues very supportive -Benefits

Cons

The company does restructuration anytime and lay off without notice. Last lay off they called many from higher ups to just lower level jobs to a meeting in next day to let them know they were all laid off. Many were hired just couple of months before not even a year and others there for 20 years. Read your offer letter because it states you employment/job is not stable, they can fire you or lay you off when they want to that's the agreement.

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Optum Response
2y
Thank you for your feedback. I'm sorry to hear about your experience. Your comments will help us to assess our processes and make any necessary adjustments for improvement. Please know that we are committed to supporting all who may be impacted by layoffs during these difficult times.
1.0
Nov 1, 2023

They Take Away Your PTO

Recommend
CEO approval
Business Outlook

Pros

Flexible hours, great team and my supervisor is wonderful

Cons

Where do I begin?? The contract our team is working on fell through and I was supposed to be redeployed to another team. I received very little communication regarding redeployment, so I applied elsewhere and found something. Insurance is horrible, mandatory overtime constantly, company views you as a number. They don’t care. Micromanagement, and when you give 2 weeks notice they take your PTO away because they view PTO as a gift. What kind of company does this? I am glad to leave and never ever ever want to come back

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Optum Response
2y
Thank you for your feedback. I'm sorry to hear about your experience. Your comments will help us to assess our processes and PTO rules and make any necessary adjustments for improvement.
1.0
Mar 24, 2024
Recommend
CEO approval
Business Outlook

Pros

There is opportunity to turn this company around. I chose to leave instead of continuing to push for regulatory compliance and quality patient care

Cons

Leadership is consumed with profit and stock price. Layoffs are ongoing and aren’t limited to new team members- entire departments are riffed with no warning, and company leaders provide no backfill or sense of direction to those that are still there. A sense of dread pervades middle management, and I saw terrific team members lose their jobs without reason, but due to cost cutting and offshoring of work. There is no opportunity for creativity or innovation, and to say efforts to change the status quo are not welcome would be an understatement. I left as soon as I was able to find a position outside the UHG umbrella, and since then, the internal strife (read the layoff) and external media due to the Change hack have made the company even more intolerable.

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Optum Response
1y
Thank you for your feedback. I'm sorry to hear about your experience. Please know that we are committed to putting our employees and the members we serve first and are actively working to foster an inclusive and supportive work culture. We value your review and are dedicated to learning from it so that we can make any necessary adjustments for improved processes within the organization.
Viewing 4 - 6 of 15,507 Reviews

Glassdoor has 16,976 Optum reviews submitted anonymously by Optum employees. Read employee reviews and ratings on Glassdoor to decide if Optum is right for you.