Is Optum a good company to work for?

Optum has an overall rating of 3.4 out of 5, based on over 17,119 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 56% of employees would recommend working at Optum to a friend and 47% have a positive outlook for the business. The best reviews about Optum have been left by employees working as Intern , Senior Data Engineer and TDP Associate .

Does Optum pay their employees well?

According to anonymously submitted Glassdoor reviews, Optum employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at Optum. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Optum?

56% of Optum employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Optum 3.6 out of 5 for work life balance, 3.3 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Optum?

Software Engineer (1142) , Senior Software Engineer (722) , Customer Service Representative (341) , Associate Software Engineer (339) , Nurse Practitioner (188) , Director (184) , Business Analyst (182) , Registered Nurse (143) , Manager (140) , Data Engineer (131) , Medical Coder (129) , Associate Director (128) , Customer Service Representative (CSR) (123) , Project Manager (119) , Data Scientist (115)

What are the pros of working at Optum according to real employee reviews?

"Good work life balance and have to go only 10 days in a month as per our choice" ((in 1895 reviews)); "Remote and Dynamic work environment good benefits" ((in 854 reviews)); "For ppl who just want good pay and basic work this is the best you can get" ((in 673 reviews)); "Flexible work from home schedule" ((in 596 reviews)); "Good culture and policies" ((in 589 reviews))

What are the cons of working at Optum according to real employee reviews?

"Poor management and lack of cooperation." ((in 619 reviews)); "Frequent layoffs and no warn notices." ((in 301 reviews)); "No team sprit No onboarding process on joining No training Only interested in monitoring staff output" ((in 134 reviews)); "Poor communication both internally and externally" ((in 87 reviews)); "too much favoritism" ((in 64 reviews))

What are employees saying about Optum layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Optum layoffs and their outlook for job security at Optum in 2026.

What are the top reviewed Optum locations?

Minneapolis , Eden Prairie , New York , Boston , Atlanta , Los Angeles , Tampa , Phoenix , Minnetonka , Nashville , Dallas , Washington , Las Vegas , Chicago , Denver , Houston , Raleigh , Columbia , Seattle , Basking Ridge , San Juan , San Diego , Irvine , Hartford , Austin , San Antonio , Franklin , Schaumburg , Charlotte , Orlando

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Optum

Optum reviews

3.4

56% would recommend to a friend

(15,638 total reviews)

Patrick Conway

50% approve of CEO

47% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.6

Work/Life balance

3.3

Culture & values

3.2

Compensation and benefits

3.2

Career opportunities

2.9

Senior management

Optum has an employee rating of 3.4 out of 5 stars, based on 15,638 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Optum employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

16K reviews

1.0

Jul 14, 2026

Benefits overshadowed by management issues

Investigators

Recommend

CEO approval

Business Outlook

Pros

Benefits Remote Work 401K Flex Time

Cons

Toxic culture supported and HR protects these offenders

2.0

Jun 5, 2026

Corporate leadership is both greedy and incompetent

Site administrator

Recommend

CEO approval

Business Outlook

Pros

Good peers at the clinic level that care about their patients

Cons

The organization is very clear that it does not care about patients, it does not care about employees, it only about the money. As an employee it is clear that the company just views you as a number in their financial model. This may be true elsewhere, but only Optum is so aggressive in making sure that you know and feel it. Frontline employee wages keep getting pushed down to "poor market conditions and performance" while exec compensation continues to set new records every year.

2.0

Jun 5, 2026

Decent PTO but poor management and communication issues

Senior software engineer

Recommend

CEO approval

Business Outlook

Pros

* You get a decent amount of PTO.

Cons

* No promotions or meaningful raises * Everything has a tight budget (except for AI) * Upper management is mostly Indian and prefer Indians to all other employees * Work has become unbearable since offshoring. Turns out its difficult to communicate with people that live in a time zone 10.5 hours ahead of yours - and when communication is difficult, everything is difficult.

Viewing 649 - 651 of 15,638 Reviews

Jobs at Optum

Customer Service Representative

Pharmacy Tech II - Kingwood

LPN only - Telephonic Palliative Care

Office Assistant (In Office)

Business Process Analyst - National Remote

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Ratings by category

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Reviews by job title

Benefits overshadowed by management issues

Corporate leadership is both greedy and incompetent

Decent PTO but poor management and communication issues

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