Optum reviews

3.4

56% would recommend to a friend

(15,512 total reviews)

Patrick Conway

46% approve of CEO

46% positive business outlook

Optum has an employee rating of 3.4 out of 5 stars, based on 15,512 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Optum employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

16K reviews
4.0
Oct 16, 2023
Recommend
CEO approval
Business Outlook

Pros

On my team, there was good work-life balance, and honest communication among different staff levels was welcomed. We all helped each other succeed, and my manager unequivocally had my back. I felt we were working together to offer the best possible solutions and create strategically sound, on-brand deliverables for our clients. Also, the company seemed to be making a true effort toward inclusivity in the workplace and health equity in the community.

Cons

Not all teams worked the way mine did, and I know other people were very unhappy on their teams. There were regular layoffs, and we never knew whether or when our team would be affected. The health benefits were confusing to navigate and more expensive than one might think would be the case at a health services company.

2.0
Sep 3, 2023

Disappointed

Recommend
CEO approval
Business Outlook

Pros

You will truly help the patients and their families. You meet lots of like-minded professionals trying to escape corporate medicine and protect patients from the same.

Cons

The company has become more like the corporate medicine they eschewed as it has grown larger. They've acquired multiple smaller health care entities and unapologetically take away the best things about what made those small companies desirable. The management claims employees can speak freely about challenges in their jobs, but nobody does anymore because they've witnessed many attempts at discussion being shot down. Management is 'do as I say, not as I do' and treats professional staff like uneducated, faceless worker bees. They praise themselves for the smallest of positive behaviors toward staff who are out in the community earning their salaries for them.

avatar
Optum Response
2y
Thank you for your feedback. I'm sorry to hear about your experience. Your comments will help us to assess our processes and make any necessary adjustments for improvement.
1.0
Aug 28, 2023
Recommend
CEO approval
Business Outlook

Pros

Flexible work hours, ability to WFH and health benefits.

Cons

Low pay, little to no training, constantly changing organization. They are the perfect definition of what “corporate America” is and all they care about is money. They will eliminate thousands of employees who’ve worked hard for them and then have people who are still there do more with less. Management likes to talk like they care for people but they don’t. Everyone is there to save themselves. Probably one of the worst organizations I’ve worked for. Stay away!!!

avatar
Optum Response
2y
Thank you for your feedback. I'm sorry to hear about your experience. Your comments will help us to assess our processes and make any necessary adjustments for improvement.
Viewing 64 - 66 of 15,512 Reviews

Glassdoor has 16,982 Optum reviews submitted anonymously by Optum employees. Read employee reviews and ratings on Glassdoor to decide if Optum is right for you.