Is Optum a good company to work for?

Optum has an overall rating of 3.4 out of 5, based on over 16,986 reviews left anonymously by employees. This rating has decreased by 1% over the last 12 months. 56% of employees would recommend working at Optum to a friend and 46% have a positive outlook for the business. The best reviews about Optum have been left by employees working as Intern , Senior Data Engineer and TDP Associate .

Does Optum pay their employees well?

According to anonymously submitted Glassdoor reviews, Optum employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at Optum. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Optum?

56% of Optum employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Optum 3.6 out of 5 for work life balance, 3.3 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Optum?

Software Engineer (1135) , Senior Software Engineer (715) , Customer Service Representative (339) , Associate Software Engineer (336) , Nurse Practitioner (186) , Director (184) , Business Analyst (180) , Registered Nurse (143) , Manager (140) , Data Engineer (130) , Associate Director (126) , Medical Coder (126) , Customer Service Representative (CSR) (123) , Project Manager (119) , Data Scientist (112)

What are the pros of working at Optum according to real employee reviews?

"Good work life balance and have to go only 10 days in a month as per our choice" ((in 1904 reviews)); "Remote and Dynamic work environment good benefits" ((in 850 reviews)); "For ppl who just want good pay and basic work this is the best you can get" ((in 686 reviews)); "Flexible work from home schedule" ((in 593 reviews)); "Good culture and policies" ((in 573 reviews))

What are the cons of working at Optum according to real employee reviews?

"Poor management and lack of cooperation." ((in 618 reviews)); "Frequent Restructuring and layoffs" ((in 303 reviews)); "bad pay and no bonuses" ((in 157 reviews)); "No team sprit No onboarding process on joining No training Only interested in monitoring staff output" ((in 142 reviews)); "Poor communication both internally and externally" ((in 83 reviews))

What are employees saying about Optum layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Optum layoffs and their outlook for job security at Optum in 2026.

What are the top reviewed Optum locations?

Minneapolis , Eden Prairie , New York , Boston , Atlanta , Los Angeles , Tampa , Phoenix , Minnetonka , Nashville , Dallas , Washington , Las Vegas , Chicago , Houston , Denver , Raleigh , Columbia , Seattle , Basking Ridge , San Juan , San Diego , Irvine , Austin , Hartford , San Antonio , Franklin , Schaumburg , Charlotte , Orlando

Optum reviews

3.4

56% would recommend to a friend

(15,516 total reviews)

Patrick Conway

46% approve of CEO

46% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.6

Work/Life balance

3.3

Culture & values

3.2

Compensation and benefits

3.2

Career opportunities

2.9

Senior management

Optum has an employee rating of 3.4 out of 5 stars, based on 15,516 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Optum employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

16K reviews

2.0

Jan 19, 2025

Everything must shrink

Vice president

Recommend

CEO approval

Business Outlook

Pros

Great scale, bigger impact. Anything you do touches many lives and you can help so many of them.

Cons

Everything possible is being outsourced and moved to India in the tech vertical, which of itself is not a bad thing, but when you combine that with a health industry that is highly regulated and many contracts prohibit access to PHI due to HIPAA from outside of US, things start making less sense. Put that together with an astronomical time difference that makes working together and handing things off very challenging to say the least. Many slogans about patient first mentality and high quality, but this is a for profit company that is also public, so naturally it cares A LOT about profits, that many times contradict quality.

3.0

Jul 30, 2024

Great Place to Work. Approach to Layoffs Left Much to be Desired

Data analyst

Recommend

CEO approval

Business Outlook

Pros

While I worked at Optum I greatly enjoyed the people and projects that I was a part of. It was easy to feel like I was having an impact on improving the lives of the patients we served. I had a great work/life balance and it really felt like my immediate management cared about my personal wellbeing.

Cons

The biggest downside for me was how the company went about laying off myself and the entire team that I worked with. I left for vacation feeling good about my position in the company and how increased demand for our work might result in the team expanding in the near future. So I was shocked to get a call in the middle of my trip letting me know that my position was being eliminated and I would be getting laid off in 2 weeks. Needless to say that put a damper on the rest of my time off. The company's severance package did not do anything to make me feel better after the six years I had spent there either. Only 4 weeks of severance was definitely not enough to cover the amount of time it takes to apply for, interview with, accept, and then be screened for a new job. I had to dip pretty heavily into what little savings I had to continue to pay my bills after the severance ran out.

Optum Response

1y

Thank you for your feedback. I’m very sorry to hear about your experience. Please know that we are actively working to provide improved job stability for our employees and empathize with those affected by layoffs. We are committed to learning from these situations and supporting all who may be impacted during these difficult times. We encourage you to reach out to your HR or People Team leader contact if you have any unresolved issues that you’d like to discuss. Again, we are sorry for the circumstances that led to your job loss. We value your time with us and wish you the best in your future endeavors.

1.0

Mar 5, 2024

Hell no

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Some of the coworkers are great

Cons

Everything else. Management couldn't manage their way out of a paper bag. Constantly changing how things are done and the process of work for no reason, other than the higherups think they know better. Lower level supervisors aren't much better. They play favorites, and act like children if you question them/point out an error. Don't waste your time. They claim to care about the patients, but all they care about are their stockholders,

Optum Response

2y

Thank you for your feedback. I'm sorry to hear about your experience. Please know that we are actively working to improve management and better support our teams in the process to create a more positive work experience. Your comments will help us to assess our actions and make any necessary adjustments for enhancements.

Viewing 82 - 84 of 15,516 Reviews

Jobs at Optum

Customer Service Representative

Hospice Volunteer Coordinator

Patient Care Coordinator

Optum

Optum reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Everything must shrink

Great Place to Work. Approach to Layoffs Left Much to be Desired

Hell no

Jobs at Optum

Optum reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Optum reviews FAQs

Jobs at Optum