Optum reviews

Could become stressful at times

• Safety often feels secondary; low-cost vendor contracts affect workflow, documentation, and support. • Management is disconnected and rarely engages with NPs directly. • Surveys feel performative; meaningful change is minimal. • Heavy workload with clunky documentation; allotted charting time often lost to meetings or travel. • Pay inequity: new hires start significantly higher while existing staff get minimal raises (~1%). • Work-life balance is advertised but not reflected; mental and physical exhaustion is common. • High turnover; few clinicians stay beyond three years due to burnout. • Culture leans on fear-based management: unrealistic metrics (85%+ completion efficiency) and small errors (expired or incorrect labs) can trigger performance improvement plans.