Is Optum a good company to work for as a Tech Support Analyst?

Tech Support Analyst professionals working at Optum have rated their employer with 3.7 out of 5 stars in 21 Glassdoor reviews. This is a higher than average score with the overall rating of Optum employees being 3.4 out of 5 stars. Search open Tech Support Analyst Jobs at Optum now and start preparing for your job interview by browsing frequently asked Tech Support Analyst interview questions at Optum .

Does Optum pay Tech Support Analyst employees well?

Tech Support Analyst professionals rate their compensation and benefits at Optum with 4.0 out of 5 stars based on 21 anonymously submitted employee reviews. This is 22.2% better than the company average rating for salary and benefits. Find out more about Tech Support Analyst salaries at Optum.

What are the top reviewed jobs at Optum?

Software Engineer (1143) , Senior Software Engineer (722) , Customer Service Representative (341) , Associate Software Engineer (339) , Nurse Practitioner (188) , Director (184) , Business Analyst (182) , Registered Nurse (143) , Manager (140) , Data Engineer (131) , Medical Coder (129) , Associate Director (128) , Customer Service Representative (CSR) (123) , Project Manager (119) , Data Scientist (115)

What are the pros of working at Optum according to real employee reviews?

"Good work life balance and have to go only 10 days in a month as per our choice" ((in 1939 reviews)); "Working remote; good benefits and QVC" ((in 866 reviews)); "For ppl who just want good pay and basic work this is the best you can get" ((in 686 reviews)); "Flexible work from home" ((in 585 reviews)); "Good culture and policies" ((in 578 reviews))

What are the cons of working at Optum according to real employee reviews?

"Poor management and lack of cooperation." ((in 630 reviews)); "Frequent layoffs and no warn notices." ((in 302 reviews)); "No bonuses and cost of living raise is not sufficient" ((in 153 reviews)); "No team sprit No onboarding process on joining No training Only interested in monitoring staff output" ((in 141 reviews)); "Poor communication both internally and externally" ((in 89 reviews))

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Optum Tech Support Analyst reviews

3.7

99% would recommend to a friend

(21 total reviews)

Patrick Conway

Not enough data to show CEO approval

98% positive business outlook

Ratings by category

4.1

Work/Life balance

4.0

Culture & values

4.0

Diversity & inclusion

4.0

Senior management

4.0

Compensation and benefits

3.9

Career opportunities

Tech Support Analyst employees have rated Optum with 3.7 out of 5 stars, based on 21 company reviews on Glassdoor. This indicates that most Tech Support Analyst professionals have a good working experience there. Optum is rated in line with the average (within 1 standard deviation) by Tech Support Analyst professionals compared to other employers within the Healthcare industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

21 reviews

2.0

Jul 13, 2026

Good salary and fun teammates, but high pressure environment

Tech support analyst

Recommend

CEO approval

Business Outlook

Pros

good salary, wfh, fun teammates

Cons

high volume calls, hard time to get days off, unrealistic KPIs, micro managing

3.0

Feb 10, 2026

Meh

Tech support analyst

Recommend

CEO approval

Business Outlook

Pros

Competitive salary, good benefits, can work remotely

Cons

Most of the leadership, meh

4.0

Jun 18, 2025

Tech Lead

Tech lead

Recommend

CEO approval

Business Outlook

Pros

work culture pay flexible timings

Cons

some office politics no promotions

Viewing 1 - 3 of 21 Reviews

Jobs at Optum

Associate Tech Support Analyst

Tech Support Specialist

Tech Support Specialist

Tech Support Specialist

Senior Tech Support Specialist

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Optum Tech Support Analyst reviews

Ratings by category

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Reviews by job title

Good salary and fun teammates, but high pressure environment

Meh

Tech Lead

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