Is Oracle a good company to work for as a Customer Service Analyst 2-Support?

Customer Service Analyst 2-Support professionals working at Oracle have rated their employer with 3.5 out of 5 stars in 68 Glassdoor reviews. This is a higher than average score with the overall rating of Oracle employees being 3.4 out of 5 stars. Search open Customer Service Analyst 2-Support Jobs at Oracle now and start preparing for your job interview by browsing frequently asked Customer Service Analyst 2-Support interview questions at Oracle .

Does Oracle pay Customer Service Analyst 2-Support employees well?

Customer Service Analyst 2-Support professionals rate their compensation and benefits at Oracle with 2.8 out of 5 stars based on 68 anonymously submitted employee reviews. This is 13.3% worse than the company average rating for salary and benefits. Find out more about Customer Service Analyst 2-Support salaries at Oracle.

What are the top reviewed jobs at Oracle?

Software Engineer (1953) , Senior Software Engineer (1366) , Associate Consultant (1079) , Senior Consultant (1048) , Account Executive (1035) , Account Manager (993) , Principal Consultant (795) , Principal Software Engineer (767) , Sales Representative (741) , Member Of Technical Staff (730) , Business Development Consultant (720) , Software Developer (718) , Consultant (702) , Applications Developer (697) , Senior Member of Technical Staff (644)

What are the pros of working at Oracle according to real employee reviews?

"Good work life balance given so that you become lazy and settle down for less and compromise" ((in 8444 reviews)); "The benefits are good; it is nice to have access to the Oracle University classes." ((in 3501 reviews)); "Enjoyed working with the marketing team and the people there are great and easy to get along with." ((in 2433 reviews)); "work culture is good and your work is seen by all the people in the hierarchy" ((in 1859 reviews)); "work from home and flexible timings" ((in 1583 reviews))

What are the cons of working at Oracle according to real employee reviews?

"I was hired on a low salary and made my way up to being a very useful asset." ((in 2366 reviews)); "No hikes and bonuses." ((in 1159 reviews)); "Managers seem to be caught up in politics and corruption quite frequently and are frequently bad at managing and very good at micromanagement." ((in 1057 reviews)); "Advancement and avoiding frequent layoffs depends solely on politics and relationships with those above you." ((in 688 reviews)); "poor leadership; managed by a spreadsheet and billable utilization with no other considerations; just a number" ((in 459 reviews))

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Oracle

Oracle Customer Service Analyst 2-Support reviews

3.5

46% would recommend to a friend

(68 total reviews)

Clay Magouyrk and Mike Sicilia

13% approve of CEO

64% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.9

Work/Life balance

3.8

Culture & values

3.5

Career opportunities

3.2

Senior management

2.8

Compensation and benefits

Customer Service Analyst 2 Support employees have rated Oracle with 3.5 out of 5 stars, based on 68 company reviews on Glassdoor. This indicates that most Customer Service Analyst 2 Support professionals have a good working experience there. Oracle is rated in line with the average (within 1 standard deviation) by Customer Service Analyst 2 Support professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

68 reviews

3.0

Nov 27, 2024

Very less growth

Sde-2

Recommend

CEO approval

Business Outlook

Pros

Best work life balance across industry, stable job

Cons

Redundant, old tech stack, minimal growth, very less new opportunities

5.0

Nov 3, 2024

Good work culture

Sde-2

Recommend

CEO approval

Business Outlook

Pros

Great to work for the company

Cons

None I can think of

3.0

Oct 29, 2024

Meh

Software engineer 2

Recommend

CEO approval

Business Outlook

Pros

Good work life balance. Unlimited PTO. At the time I had it (3 years ago), pretty good family leave (there are better ones tho). Also, they were really good with remote work.

Cons

Really corporate. Hiring took a long time and had alot of red tape. Very obfuscated measures of how your org is doing - they don't share metrics and hard to tell how to improve your product. Silo'ed knowledge base & poor documentation, so depending on where you land, it could be good or bad.

Viewing 28 - 30 of 68 Reviews

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Oracle Customer Service Analyst 2-Support reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Very less growth

Good work culture

Meh

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