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PAPER

PAPER Customer Service Manager (CSM) reviews

3.1

30% would recommend to a friend

(6 total reviews)

Martina Tam

Not enough data to show CEO approval

46% positive business outlook

Ratings by category

3.4

Compensation and benefits

3.2

Diversity & inclusion

2.9

Work/Life balance

2.8

Culture & values

2.8

Career opportunities

2.3

Senior management

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6 reviews

3.0

Apr 22, 2025

Not the best management

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

good benefits good team to work with

Cons

older clients are harder to communicate with they expect way too much from your without proper support director will literally scream at you

1.0

Apr 28, 2024

Just Don’t

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

None. A lack of skills and business acumen.

Cons

Your career will die here.

2.0

Aug 30, 2023

Weird people

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

Good people, lots of fun, lots of collaboration and friends

Cons

Leaders possess zero skill. No background. Liars.

Viewing 1 - 3 of 6 Reviews

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PAPER reviews PAPER Customer Service Manager (CSM) reviews