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PENFED Credit Union

Engaged Employer

PENFED Credit Union reviews

3.3

58% would recommend to a friend

(1,037 total reviews)
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James Schenck

58% approve of CEO

51% positive business outlook

PENFED Credit Union has an employee rating of 3.3 out of 5 stars, based on 1,037 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PENFED Credit Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

1K reviews
3.0
Sep 9, 2017

Member Service Representative

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Consistent hours, schedule, everyone is really great to work with, and there is a lot of support from management to help you succeed. There is also a lot of room for growth.

Cons

The company is set up in units, and you can't ever switch shifts, you can only request time off. The pay is okay to start, but not very much, and there aren't any incentives or bonuses really for making sales quotas monthly. With the amount of stress that usually comes from working in a call center the pay just isn't worth it.

1.0
Sep 6, 2017

Brass Tax of the Bus

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

High Leave Accrual; fast-paced environment with remarkably short-handed deadlines if you are into what is referred to as "pipe-dreams" where you are held to unrealistic standards to accomplish deadlines...wait for it... work higher than normal hours to meet the next deadline... wait for it.... the next deadline was also unrealistic given the amount of effort still needed, so you're on the hook there as well. If this is your thing, welcome aboard!

Cons

Deadlines are unrealistic... many times over. When enough of your employees are saying this, you may want to listen. Due to everything listed, this is not a destination workplace.

1.0
Sep 5, 2017
Recommend
CEO approval
Business Outlook

Pros

They best thing about this place is that it's a stable income. Money is great but, money and working here isn't worth the trouble. This place has lost its way and unfortunately place all the wrong people in executive leadership - crooked car dealership people.

Cons

Employee turn over is at or near 100% most of the time. That should say a lot but, another tell tale sign of something very wrong is the amount of people on-boarded every month. It's incredible how quickly this place has drained the pool of creditable workers in every location they are in. No joke, most new employees don't make it past their first year, and debt three to six months of employment they are already looking for other options. The sad truth is that PenFed was a good company to work for, yeah the holiday leave policy was a little odd but there are worse thing to complain about. The leadership changed has been the worst, yeah change is sometimes hard blah, blah, blah but, the executive leadership and some "joker" level VPs have got to be the most under qualified group out there. Working at PenFed is painful because a large majority truly care about what they do. Unfortunately they are repaid by betrayal and ignorant decisions from individuals who truly have no idea what they are doing and what they are making decisions on. After working here for many years and in many position within the inter workings of the credit union, I don't know why anyone would want to be a member of this institution. Members...do your homework and don't be lazy! Sure a couple products sound nice but, overall you may as well just bank with Wells Fargo (or you may already and just don't know it yet!) Either way this is a case of a good company led over a cliff by bad leadership. And don't couple on the board of directors either, they really are pretty worthless. Right now the focus is on growth and asset value that is impossible to obtain. Really it is! I'm not sure how but, some of the "joker" VPs (by the way the last person who had a similar position was a Senior VP), the executives/CEO, as well as the board of director have really drank up the crazy cool-aid. $75B and 3mil members...the math doesn't add up! Nothing wrong with lofty goals but, what's truest funny is the motivational milestone graphic used to represent the growth to employees. It's a picture of MT. Everest with the asset growth milestones climbing up the mountain....the funny part is the other half of the mountain...sure the CU is growing...right over a cliff! Hey, I didn't make it, Don't shoot the messenger. Actually the genius marketing department led by the crooked car dealership COO lady did. Yeah, she controls pretty much everything right about now. Smart move actually, because "when" everything come crashing down it's not the CEO who is mostly at fault. ...it's he crazy lady!

Viewing 865 - 867 of 1,037 Reviews

Glassdoor has 1,140 PENFED Credit Union reviews submitted anonymously by PENFED Credit Union employees. Read employee reviews and ratings on Glassdoor to decide if PENFED Credit Union is right for you.