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PENFED Credit Union

Engaged Employer

PENFED Credit Union reviews

3.3

58% would recommend to a friend

(1,038 total reviews)
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James Schenck

58% approve of CEO

51% positive business outlook

PENFED Credit Union has an employee rating of 3.3 out of 5 stars, based on 1,038 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PENFED Credit Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

1K reviews
3.0
Oct 10, 2016
Recommend
CEO approval
Business Outlook

Pros

Most of the people (that are not management) are amazing to work with. Very down to earth and relaxing personalities to work with. You will definitely have work friends. The BEST part of the job. VERY DIVERSE in the Virginia offices. One of the most diverse companies/offices I have seen (in the East Coast offices). You will definitely meet staff from various backgrounds. It's great. Interesting events that can give you opportunities to network and speak to higher ups if thats what you're interest is.

Cons

Let me just begin by saying that my experience at Penfed was great because the people I worked with (not management) made it great. The people are amazing and you get comfortable really quickly. They have your back, which is needed due to the chaos and lack of process this company has. I was in a department that has had a revolving door of management since I started. And BOTH EVP's that ran the department were WAY too involved with the department and instilled fear in their employees. Is that what a good leader is? The sad thing is that the directors and managers are instilled with this fear. They do not function without being in CONSTANT fear of the executive vps, that are more involved than they need to be. We have EVPs verbally abusing and running the show here and being involved in things they shouldn't be involved in. One EVP is taking over the events and verbally abusing the entire staff. The entire department is required to take part of events or anything that the EVP Is involved in at all times. Because of the constant abuse and fear, managers do not have time to focus on their staff. They're too busy trying to please the CEO and the EVP. They could care less about the staff and they SAY they care...but they are constantly neglecting the staff. Due to this, the department has actually experienced a huge turnover rate. If you want to grow, you will not grow here. There is no room for advancement. However, if you just want to work here just to work and meet some great people, and are not interested in career advancement, then this is the place for you. Just remember you are on your own. You will have to make the experience a great one ON YOUR OWN. Your manager is just there to let you know if the EVP will be ok w the work you produce and not because its logical, but because it just has to get done or ELSE. The work you do will not have any logic behind it and absolutely no logic. They will not have time to pay attention to your progress. There are too many last minute things happening at Penfed. What should take 3 to 6 months to release and complete, ends up happening in a messy manner within 5 days. No structure and the CEO only cares about the numbers. Wait, this isn't this a Credit Union? They are far from the destination employer they are trying to be. A destination employer cares about their employees. Only staff is looking out for staff. Otherwise you're on your own. Management only cares about management. Come here if you need good people to work with, and a full plate of work to do, but that is about it!

1.0
Oct 10, 2016

Terrible place to work

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Because they're so big, they have the capability to pay higher than most credit unions. Usually, though, they start you at the bottom of the pay scale.

Cons

PenFed is not a great place to work. Employees do not communicate with each other, or with the business unit. They want to push projects out quickly, but all the red tape means things happen VERY slowly, even maintenance. They want to grow for the sake of growth, but that growth comes at the cost of the employees. When they acquire another credit union, they're mission is just to absorb the assets and membership count. They have no interest in the employees, or for that matter, don't care what happens to them. PenFed has shady business practices. It is a VERY high stress environment to work in.

5.0
Oct 5, 2016

Fantastic place to work!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

PenFed is a dynamic company that respects and empowers its employees, sincerely believes in its mission, and cares about its members. The organization is refreshingly free of excess bureaucracy, and employees have lots of opportunity to excel here. Management is forward thinking and not afraid to try new things, as long as the risks are understood and managed. The new headquarters in Tysons is beautiful and state of the art.

Cons

With growth and change come challenges, and employees need to be resourceful in solving problems and overcoming obstacles.

Viewing 949 - 951 of 1,038 Reviews

Glassdoor has 1,141 PENFED Credit Union reviews submitted anonymously by PENFED Credit Union employees. Read employee reviews and ratings on Glassdoor to decide if PENFED Credit Union is right for you.