Chaotic and disorganized at many turns
Pros
The benefits at PenFed are pretty good. They give you a Christmas bonus if you qualify, health insurance is good, with health incentives for having an annual physical and not smoking. The 401 K is matched up to 4%.
Cons
So many managers don't communicate well with other managers, and poorly with their staff. There are so many inconsistencies with one manager saying one thing, and another something else, that you start to feel like you're developing schizophrenia and losing your mind. The Member Service Representative role needs to be better defined, as their are so many things we are responsible for, we become every departments middle-man, and it really sucks when you hear complaints of other departments poor communication, and can do very little to combat this. The MSR job also needs to get paid more, as we do probably the most difficult work, bring in a bunch of revenue, and get paid under $14/hour. This is a higher end customer service position, and we should get paid like it.
