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PENFED Credit Union

Engaged Employer

PENFED Credit Union reviews

3.3

58% would recommend to a friend

(1,038 total reviews)
avatar

James Schenck

58% approve of CEO

51% positive business outlook

PENFED Credit Union has an employee rating of 3.3 out of 5 stars, based on 1,038 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PENFED Credit Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

1K reviews
1.0
Sep 25, 2018

Omaha Service Center

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Products and services. They try hard to give priority to all military members.

Cons

Huge disconnect between HQ and out of state service centers. Treat employees with more respect who are in NE. Employees easily become targets for the narcissistic back stabbers Career path/advancement difficult to find in NE.

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PENFED Credit Union Response
7y
Thank you for your review. We appreciate that you took the time to discuss the struggles you endured. We will continue to work on hiring the right people to help PenFed goal for excellence as well as ensuring that all employees feel valued and appreciated for their work.
2.0
Mar 23, 2018

Okay for members Awful for Employees

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Normal benefits package for the industry.

Cons

Under pay employees every chance they get! Don't expect to negotiate when applying for better position- it's written into the policy that internal's get minimum salary. Expect them to not negotiate compensation- you'll get an email that says accept or deny with the compensation. Senior leadership is on the verge of lawsuits with how abusively they speak to staff. Prepare to work holidays. When you leave- you do not get paid out unused vacation days or holidays. The culture of the company - it's a terrible place to work. You'll have 6-10 software programs each with a different user name and passwords. Constant IT issues. Assisting members is not made easy- prepare for lots of forms and chasing people down to get anything accomplished. MICRO MANAGED BIG TIME, from top down. No trust in team members- authority levels are laughable. Tellers are sometimes made Loan Officers and get paid ZERO extra to do a loan officers job on top of their teller responsibility. Disorganized. Nothing spent on trying to make interfaces user friendly- prepare for the WORK-AROUND king of all financial institutions.

1.0
Jul 30, 2017

IT Director

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-Upper management permits a lack of micro management -Technology and equipment is superb -Salsa and Chips day on Fridays -Easy commute -Work remotely

Cons

-Company hires unqualified management position in their IT department -Several non-communicative and leadership lacking co-workers -Lack of direction with Cybersecurity initiatives

Viewing 97 - 99 of 1,038 Reviews

Glassdoor has 1,141 PENFED Credit Union reviews submitted anonymously by PENFED Credit Union employees. Read employee reviews and ratings on Glassdoor to decide if PENFED Credit Union is right for you.