Is PENFED Credit Union a good company to work for?

PENFED Credit Union has an overall rating of 3.3 out of 5, based on over 1,141 reviews left anonymously by employees. This rating has decreased by 8% over the last 12 months. 58% of employees would recommend working at PENFED Credit Union to a friend and 51% have a positive outlook for the business. The best reviews about PENFED Credit Union have been left by employees working as Intern , Customer Service Representative and Mortgage Closer .

Does PENFED Credit Union pay their employees well?

According to anonymously submitted Glassdoor reviews, PENFED Credit Union employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at PENFED Credit Union. This rating has decreased by 9% over the last 12 months.

How satisfied are employees working at PENFED Credit Union?

58% of PENFED Credit Union employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated PENFED Credit Union 3.4 out of 5 for work life balance, 3.4 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at PENFED Credit Union?

Member Service Representative (62) , Manager (34) , Mortgage Loan Officer (28) , Mortgage Loan Processor (25) , Director (22) , Customer Service Representative (16) , Intern (14) , Mortgage Underwriter (14) , Research Analyst (14) , Mortgage Closer (13) , Msr (10) , Loan Processor (9) , Operations Officer (9) , Universal Representative (9) , Analyst (8)

What are the pros of working at PENFED Credit Union according to real employee reviews?

"Great pay and promise of raises in the future of at least 3% or more." ((in 73 reviews)); "The organization as a whole is full of great people who want to see you succeed." ((in 62 reviews)); "• Good work life balance (based on which dept you work for)" ((in 32 reviews)); "Great manager invested in your growth and willing to sit down and have an honest conversation about expectations and any issues you encounter." ((in 29 reviews)); "can work from home after 6 months" ((in 24 reviews))

What are the cons of working at PENFED Credit Union according to real employee reviews?

"Difficult to get promoted if you don't "fit" in what the senior leadership deem the right option." ((in 35 reviews)); "Responsibilities are constantly added to your plate with little to no training (and what you do get is a near" ((in 25 reviews)); "Upper management is disconnected and dont understand the role and what we have to do or deal with." ((in 24 reviews)); "shortages and after 4 months of mandatory overtime through the holidays, they expanded the workforce by nearly 20% just to play catch up." ((in 14 reviews)); "Layoffs have happened more than once in 6 months though we were promised it wouldn’t happen after the first time ." ((in 14 reviews))

What are employees saying about PENFED Credit Union layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about PENFED Credit Union layoffs and their outlook for job security at PENFED Credit Union in 2026.

What are the top reviewed PENFED Credit Union locations?

San Antonio , Tysons Corner , Eugene , Alexandria , McLean , Omaha , Chantilly , Papillion , Washington , Dallas , Woodbridge , Arlington , Phoenix , Plano , Frisco , Irving , Guaynabo , Augusta , Richmond , Jacksonville , Tysons Corner , Virginia Beach , Rockville , Fort Hood , Fairfax , Falls Church , Vienna , New York , Oklahoma City , Houston

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PENFED Credit Union

PENFED Credit Union reviews

3.3

58% would recommend to a friend

(1,038 total reviews)

James Schenck

58% approve of CEO

51% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.4

Culture & values

3.4

Work/Life balance

3.4

Compensation and benefits

3.2

Senior management

3.0

Career opportunities

PENFED Credit Union has an employee rating of 3.3 out of 5 stars, based on 1,038 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PENFED Credit Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

1.0

Jul 30, 2022

If you are educated and know your stuff, don't waste your time

Manager

Recommend

CEO approval

Business Outlook

Pros

The benefits are excellent and the bonus is alright. The onboarding process is very easy and not stressful. The Learning and development team is amazing everyone is focus, excellent communicators, and makes coming to work for there classes worth it.

Cons

Major of management is clueless and lack common knowledge. If your not part of the in group you will be ousted and treated dispectfully. If you are a woman and skilled more than your boss you will be looked over for promotions. If you know your job more than your direct leader you will be harassed and degraded until you either speak your mind and get let go or you find a position elsewhere. HR is useless because they do not address anyone's concerns. They send you back nasty emails as if you did something wrong. Contractors are treated as if they are slaves and dispensible at any moment. Also, if you have banked your PTO you better use it as they do not pay out for it when you leave.

1.0

Oct 4, 2020

Core Values are lost

Senior manager

Recommend

CEO approval

Business Outlook

Pros

Decent benefits, some 401k matching, finally got paid holidays

Cons

Back stabbing leaders. New leaders have low moral compass. Harassments is tolerated. Bullying is tolerated. All in the name of production. The core values pitched in town hall meetings is all lip service. As soon as you speak up you are gone or harassed by senior leaders who care more about climbing the ladder than they do their staff.

PENFED Credit Union Response

Your feedback is quite concerning. Bullying and harassment are absolutely against our policies. Please reach out to your HR Business Partner or call our Ethics Hotline.

2.0

Sep 16, 2019

Disappointing

Collections

Recommend

CEO approval

Business Outlook

Pros

Decent benefits and great coworkers

Cons

Horrendous communication. A CEO who cares more about his image than what really counts which is supposed to be member experience and making PenFed a destination employer. Hundreds of seasoned employees laid off with a bogus reason. Member experience has deteriorated. Most of the things that made PenFed a great place to work have fallen by the wayside.

PENFED Credit Union Response

PenFed leadership is here to listen. Please also consider HR to be your advocate and will help you during this transition.

Viewing 106 - 108 of 1,038 Reviews

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If you are educated and know your stuff, don't waste your time

Core Values are lost

Disappointing

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