Frustrating... Though Pays Well
Pros
Promotes within company Decent pay rate for customer service Excellent pay for Sales (w/ incentives) Most supervisors are pleasant and friendly Positions open every so often, and it's not tough to move up Frequently has contests, Free food, appreciation days etc
Cons
OMG where do I start?? Quality control is horrendous and is over the top. Screw up on one call and watch your average drop to the floor! Like every call center, there are handle-time requirements... but never have I worked for a center that had a MINIMUM handle-time. Got a bad monthly review? No problem, here's your verbal. Do it again? Written. Writtens are extremely difficult to weed off, you need to have 3 months of nearly perfect averages to get off of a written. Working at PODS you will have to walk on egg-shells all day long. For me, this is extremely stressful. I've worked at this company for less than 2 years and I kid you not, I've seen more than 150 people hired and then fired shortly after. Most temporary agents are put there for the "seasonal" purposes... and then walked out the door after the season is over.
