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      PRO Club

      Acquired by The Bay Club

      Engaged Employer

      PRO Club reviews

      3.7

      59% would recommend to a friend

      (191 total reviews)

      Mark Dedomenico

      62% approve of CEO

      43% positive business outlook

      Ratings by demographic groups

      PRO Club has an employee rating of 3.7 out of 5 stars, based on 191 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PRO Club employee rating is in line with the average (within 1 standard deviation) for employers within the Arts, Entertainment & Recreation industry (3.9 stars).

      Reviews by job title

      191 reviews
      4.0
      Apr 10, 2012

      Awesome place to work.

      Lifeguard/swim instructor
      Recommend
      CEO approval
      Business Outlook

      Pros

      The benefits are FANTASTIC! From 401(k) matching to use of the facilities; From trips to Disneyland to compensation for referrals, Pro Sports Club has amazing benefits. It's a family environment for the coworkers. Stay long enough and you will know everyone on a first name basis - coworkers are family.

      Cons

      The communication between the club and it's members seems to have some sort of gap. Members don't understand many policies or why they are implemented in the first place. The club has eliminated a lot of this to the concierges, but in order to succeed in this environment, you must be very knowledgeable about the club ad it's various policies. There is also a lack of parking and members can get quite upset with their inability to use certain equipment/facilities during peak times.

      1.0
      Nov 7, 2020

      treats employees terribly

      Health/fitness professional
      Recommend
      CEO approval
      Business Outlook

      Pros

      they offer decent continuining education except not anymore since the pandemic started

      Cons

      they don't pay out your PTO when you leave despite it saying they will in the employee handbook. this is not legal. you can't use the gym to workout which is factored into your compensation, so what exactly is the point of working here? they'll give you a 1-2% raise annually and consider it to be 'generous.'

      avatar
      PRO Club Response
      5y
      Thank you for your time at PRO. We recognize that COVID has made an impact on the employee and member experience at PRO and many of the decisions were difficult and heart breaking. Due to the significant financial losses, the expense of continuing education was put on hold until we are fully operational and revenue is more stable. Prior to COVID, vacation pay was paid out. PRO updated our policy in May 2020 to reflect that we were not in a position to pay out vacation for any cast members who left the club, voluntarily or involuntarily. While we did not want to have to make that choice, the pandemic has left many companies with difficult financial decisions. Most recently, the policy was updated in January 2021, as we felt optimistic that we were moving in a positive direction and we are now paying out vacation time to cast members who give a two week notice and work their schedule during the notice period. Due to the COVID financial impact, all compensation increases were put on hold and our President chose not to take a salary during this time. The Halloween decorations were minimal and mostly handmade to offer some value and happiness to our family memberships during challenging times.
      3.0
      Jun 12, 2019

      Overall, decent.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      + Lots of autonomy + Employee culture feels like family in some respects + Flexible schedule depending on position + Free gym membership + Ability to grow in position and move around the company fairly easily + The president of the company is kind and generous, but doesn't have much say on upper management decision making I would recommend a position here if you want to get to know the health industry, meet new people, and work in a fairly flexible space. It's a good stepping stone for future career moves. I would recommend PRO Club to a friend if they are seeking a calm place to work as they ponder where they want their career to take them next.

      Cons

      - Toxic upper management corporate culture that trickles down - Plenty of HR violations that go unreported because people are afraid to stir up controversy within their respective team - Feels as though you are back in high school - CEO will not listen to advice, has sexist ideals, has racial stereotypes, and is not afraid to threaten to fire anyone if they do something he doesn't like, even if it's sharing an opinion he is unhappy with - Must wear an uniform - Reactive company as opposed to proactive - Lack of proper communication between departments - Lots of gossip and two faced behavior - High turnover rate (usually a bad sign) - Each department has their own culture and they like to weed out people not based on their skill sets, but based on their personalities; meaning if you don't "fit in" then you will struggle and the team will not try to accommodate to who you are much - An unhealthy obsession with weight loss and beauty Ask anyone who has worked at the company for more than 6 months and they will each have their own list of grievances. Many regard PRO Club as a "sinking ship" due to poor management, high turnover, and lack of a proper vision. Additionally, the company will make you feel as though you are not worth much when it comes to compensation and they are not afraid to tell you that you are not worth what you are asking (even if it's within reason) as opposed to kindly letting you know that they do not have the budget for what you are asking. It's all about tact - one quality many at PRO Club lack.

      avatar
      PRO Club Response
      7y
      We always appreciate constructive and candid feedback from our Cast. Thank you for taking the time to provide your perspective while working at PRO. As you know, we review all of our Cast feedback with our HR team, managers and president so that we may objectively assess any trends or opportunities for improvement. From your feedback, we can see that PRO may not have been the best experience for you and we’re sorry we weren’t the perfect fit. We do pride ourselves on the longevity of our Cast and the family aspect that we strive to create at PRO. We also welcome our Cast to connect with our president privately if you wish to expand upon your comments or have them personally addressed. If you would email us at socialmedia@proclub.com, we’d love to connect you or you may call the Club and request to speak with Richard Knight. Thank you for your time at PRO.
      Viewing 28 - 30 of 191 Reviews
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      ReviewsPRO Club reviews

      Glassdoor has 197 PRO Club reviews submitted anonymously by PRO Club employees. Read employee reviews and ratings on Glassdoor to decide if PRO Club is right for you.