Pros
You will learn a lot about suicide crisis, great skills to have regardless of how this company operates.
Cons
There are some wires crossed between their trainers and quality assurance. - Was told training was 4 weeks long, only 3 weeks so they do not have to pay you unemployment after they fire you before 30 days. - Trainers communicate something different than quality assurance expects. - Training program is great if you like self paced material, can retain all the information and can apply it on the phone the next week, live with someone in crisis. -Insignificant amount of training time - less than 3 weeks, live on the phones as a "Trial Period" -Trainers interview in a panel style - Which then those same trainers then talk trash about the candidates that they did not hire from the same panel you interviewed with, during training! -There is a constant threat if you do not finish your self paced materials on time you will not graduate 3 weeks later. You cannot work on it outside of your training schedule. - Trainers shadow multiple Crisis Worker Trainees at the same time, while they try to give advice after joining the call in the middle and assuming what the crisis is about, leaving the new crisis worker in confusion and in constant flight or fight mode! They are no help at all, and do not have a best practice that they follow when shadowing. - The debrief is not constructive after the crisis call. - You must get an 80% on all your role plays. -Role plays are done after self paced content, with no time to practice the skills you learned. This is a complete set up for failure, especially since the trainers are not honest with you on expectations, they tell you to ignore your score! - You are expected to use your own equipment that they require you to purchase to work from home and get the fastest internet package. $$ - Very low compensation in training and then if you graduate, you get a $3.00 increase. - Offer you one schedule during your interview and then tell you that schedule is no longer available. -Offer way too many healthcare options, you will spend more time trying to figure out benefits, than you do trying to learn the content for your new role. - Trainers read from Power Point Presentations and do not know the content. - You will get the same feedback that you give yourself on your role play debrief, so make sure you save your comments so that they can tell you where you need to improve, as they should. -Quality Assurance is not quality, very rude for a company that expects you to have compassion. - HR does not complete your background check until after your 3 weeks, so they save money. - Fingerprints are done after you start your training. -Save your time and money, this company will leave you in a Mental Health Crisis!
