PSCU Dispute Resolution Representative reviews

The retention rate for supervisors is high started out good. They got a whole new set of supervisors who don’t know what they’re doing and depending on who you ask between the supervisor shift leads to helpdesk you will get a different answer and you have to keep evidence of what you was told to do because if something happens like the customer complain or the bank complains because we told the customer the wrong thing ,you will get written up so you have to keep evidence of what you were told to do so you’re not the one that’s at fault