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PSCU

Now known as Velera

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PSCU Member Service Representative reviews

3.2

53% would recommend to a friend

(44 total reviews)
avatar

Chuck Fagan

47% approve of CEO

51% positive business outlook

Ratings by category

4.1

Culture & values

4.0

Diversity & inclusion

3.8

Compensation and benefits

3.5

Senior management

3.2

Career opportunities

3.1

Work/Life balance

Member Service Representative employees have rated PSCU with 3.2 out of 5 stars, based on 44 company reviews on Glassdoor. This indicates that most Member Service Representative professionals have a good working experience there. PSCU is rated in line with the average (within 1 standard deviation) by Member Service Representative professionals compared to other employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Reviews by job title

44 reviews
2.0
Jun 18, 2023

Is not worth it

Member service representative
Recommend
CEO approval
Business Outlook

Pros

Company offer good medical, vision and dental benefits.

Cons

Burnout from employees, you are never enough and they expect you to continue adding skills and more tasks without a pay increase stating "You need more experience" "This will help with your resume". Pay is not enough for the amount of calls you'll get on a daily basis and after your work anniversary, plus you will never have holidays off, or entire weekends and be prepare to work on your days off too, with their required overtime.

5.0
Jun 13, 2023

Pay

Member services representative
Recommend
CEO approval
Business Outlook

Pros

Benefits, Pay, Management, flexibility, pto

Cons

You will get lazy.Call volume started off high but for the past few months has been extremely low—almost non existent.Depending on the shift it could be a pro as well

4.0
Sep 26, 2022

Credit Union customer service

Member services representative
Recommend
CEO approval
Business Outlook

Pros

The company had good training. Most people there were good people. The pay was comparable. They do offer all the standard benefits.

Cons

A few of the metrics seem almost impossible to realistically reach. Also they are using a Scripter in their call center because the new system is still in development. If you haven't been in a Scripting environment then you will find it very sub par and not ideal at all to work in. It makes the customers upset because they think you don't know what you are doing. Its not that you don't know how to help them. Its just how the system works because you have to look everything up in real time when they call in. So be prepared to get yelled at for most of your shift because they think you are incompetent.

Viewing 4 - 6 of 44 Reviews
Related searches: PSCU Member Service Representative jobs | PSCU Member Service Representative salaries | PSCU benefits | PSCU Member Service Representative interviews
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Glassdoor has 995 PSCU reviews submitted anonymously by PSCU employees. Read employee reviews and ratings on Glassdoor to decide if PSCU is right for you.