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      PSCU

      Now known as Velera

      Is this your company?

      PSCU reviews

      4.1

      85% would recommend to a friend

      (957 total reviews)
      avatar

      Chuck Fagan

      91% approve of CEO

      83% positive business outlook

      Ratings by category

      4.4

      Diversity & inclusion

      4.3

      Culture & values

      4.1

      Work/Life balance

      4.1

      Senior management

      4.1

      Compensation and benefits

      4.0

      Career opportunities

      PSCU has an employee rating of 4.1 out of 5 stars, based on 957 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The PSCU employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      957 reviews
      3.0
      Jan 31, 2023

      Mixed Feelings

      Contact center representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      PSCU was a great company overall. Flexible schedule and fun games to play throughout the month. There was also a schedule bid every month depending on the department that you're in.

      Cons

      The back to back calls were horrifying unless you're used to the call center life. Some days I took 90-100 calls. It's an issue if you get up and go to the bathroom especially towards the end of the month. Also after being promoted, it took them 4 MONTHS to correct my pay, which was very unprofessional and ethically wrong. I had to go over my supervisor to get that taken care of. You're also going to be servicing lie 10 different credit unions randomly, so whenever the phone rings you won't know who you'll be speaking to. They use scripting which are both a blessing and curse. If you like back to back calls, faulty systems, poor management, then this is the job for you. Would not recommend unless you're not in customer service.

      4.0
      May 18, 2022

      Great Company to Work For

      Senior identity access management analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      They have great benefits and an awesome culture in the company. In my experience they really do care about the welfare of their employees. You get a great amount of PTO and are constantly asked by leadership and through surveys how you are doing. On my team concerns and considerations were listened to and followed up on. They care more about diversity and inclusion that any other company I have worked for. It is a truly awesome company to work for. The bonus structure is also pretty nice and they have been flexible with the desire to work remotely for my position.

      Cons

      Compensation. I do not know how PSCU justifies telling its employees that it works with valid market data for all of its positions' pay ranges. When I am looking at an open position as a Security Engineer, and the pay role range says $58,000 - $84,000, this is extremely far from accurate market data. This is not competitive and salary is often non-negotiable. Unfortunately the compensation amount can be a pretty big con. There is a chance that you will not be paid well here, and at the end of the day that is most often times the most important reason for working a job in the first place. Role pay ranges, as well as taking into consideration a person's experience and qualifications has been a frustration of mine. I do not trust PSCU's process for researching salary ranges.

      Viewing 34 - 36 of 957 Reviews
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      ReviewsPSCU reviews

      Glassdoor has 995 PSCU reviews submitted anonymously by PSCU employees. Read employee reviews and ratings on Glassdoor to decide if PSCU is right for you.