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      PSCU

      Now known as Velera

      Is this your company?

      PSCU Customer Service (CSR) reviews

      3.8

      88% would recommend to a friend

      (46 total reviews)
      avatar

      Chuck Fagan

      90% approve of CEO

      58% positive business outlook

      Ratings by category

      4.6

      Diversity & inclusion

      4.1

      Culture & values

      4.0

      Compensation and benefits

      4.0

      Career opportunities

      3.7

      Senior management

      3.3

      Work/Life balance

      Customer Service (CSR) employees have rated PSCU with 3.8 out of 5 stars, based on 46 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. PSCU is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      46 reviews
      3.0
      Mar 23, 2016

      Good place to work

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Co-workers make the day enjoyable, working overtime when you need the money, Paid time off, activities around the call center on holidays

      Cons

      Required overtime, management are not so friendly, could pay a little more for people who are trained on different skillsets.

      4.0
      Feb 29, 2016

      Member Service Representative

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      PSCU is a very good company to work for. They offer good benefits, PTO, Unlimited OT, Shift premium, flexible schedule, free coffee and water for employees. Management is approachable and fair.

      Cons

      While the two week training is engaging and fun it doesn't give an actual depiction of the duties. Call volume is pretty high especially on holidays and compensation for this position and what it entails are low. Customers are usually irate. Mandatory OT is not ideal. There are too many reps and not enough working computers and adequate seating. No assigned seating can make clocking in on time a little hetic. It gets frustrating not being able to rectify a customer's issue.

      Viewing 40 - 42 of 46 Reviews
      Related searches: PSCU Customer Service (CSR) jobs | PSCU Customer Service (CSR) salaries | PSCU benefits | PSCU Customer Service (CSR) interviews
      PSCU reviewsPSCU Customer Service (CSR) reviews

      Glassdoor has 995 PSCU reviews submitted anonymously by PSCU employees. Read employee reviews and ratings on Glassdoor to decide if PSCU is right for you.