Is PSCU a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at PSCU have rated their employer with 3.8 out of 5 stars in 46 Glassdoor reviews. This is a lower than average score with the overall rating of PSCU employees being 4.1 out of 5 stars. Search open Customer Service (CSR) Jobs at PSCU now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at PSCU .

Does PSCU pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at PSCU with 4.0 out of 5 stars based on 46 anonymously submitted employee reviews. This is 2.5% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at PSCU.

How happy are Customer Service (CSR) professionals working at PSCU?

88% of Customer Service (CSR) employees at PSCU would recommend their employer to a friend. This rating has decreased by 3% in the past 12 months. Customer Service (CSR) professionals have also rated PSCU with a 3.3 rating for work-life-balance, 4.6 rating for diversity and inclusion, 4.1 rating for culture and values and 4.0 rating for career opportunities.

What are the top reviewed jobs at PSCU?

Fraud Detection Representative (44) , Customer Service Representative (37) , Member Service Representative (31) , Manager (18) , Contact Center Representative (15) , Account Executive (13) , Member Services Representative (13) , Fraud Detection Specialist (12) , Fraud Representative (12) , Fraud Specialist (12) , Vice President (12) , Fraud Analyst (11) , Analyst (10) , Project Manager (10) , Contact Center Supervisor (8)

What are the pros of working at PSCU according to real employee reviews?

"Benefits are good; you can get discounts on your medical insurance premiums if you engage in a healthy lifestyle." ((in 84 reviews)); "Great culture and enjoy my job." ((in 64 reviews)); "Pay is good and they will give you plenty hours." ((in 54 reviews)); "Much room for movement and management is supportive." ((in 34 reviews)); "wondeerful place to work clean and employees friendly" ((in 32 reviews))

What are the cons of working at PSCU according to real employee reviews?

"No training to move up in the company." ((in 18 reviews)); "Bad Supervisor, uncaring corporate toadies" ((in 17 reviews)); "Supervisors that openly talk about or allude to affair with a previous manager, big brother mentality regarding locked desks." ((in 14 reviews)); "There is no communication within the company from senior managment down including the lack of communication witin the same division." ((in 11 reviews)); "There is favoritism and nepotism, as well as an old" ((in 10 reviews))

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PSCU

Now known as Velera

PSCU Customer Service (CSR) reviews

3.8

88% would recommend to a friend

(46 total reviews)

Chuck Fagan

90% approve of CEO

58% positive business outlook

Ratings by category

4.6

Diversity & inclusion

4.1

Culture & values

4.0

Compensation and benefits

4.0

Career opportunities

3.7

Senior management

3.3

Work/Life balance

Customer Service (CSR) employees have rated PSCU with 3.8 out of 5 stars, based on 46 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. PSCU is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

46 reviews

4.0

Oct 25, 2014

Customer service in challenging and fast paced company. Support lots of credit unions using several different apps.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great benefits and work place! Beautiful facility. Emphasis on wellness programs. Yoga, fitness, weight watchers, healthy eating. Free coffee and tea. Lots of perks.

Cons

High call volume. Scripted environment. Not flexible with work schedules. Strict absence policy.

1.0

Mar 6, 2014

Worst Call Center I've worked for

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Benefits, they are good. If you were unemployed or want the overtime there is plenty of it. The trainers are very nice and a few of the supervisors on the contact center floor are. There are some genuinely helpful & nice people on the contact center floor

Cons

Required Overtime. Lack of working with contact center employees over concerns with the required overtime, computers/software not working, supervisors not knowing the products but you as a contact center rep are supposed to know and support all of them. New people are shunned by the people who have been there longer, so it takes 6-9 months to make friends. You have no assigned seat so better come in early when it's required overtime to find a computer that works with whatever software you need to run to do your job. You will be penalized for time off the phone because of software issues or if you had a bit too much water to drink. If you have a suggestion about how to make something easier for contact center reps don't expect it to be implemented anytime soon or at all. Working after 6:30 pm on weekdays or weekends, don't expect to get anyone help from anyone who knows more than one product.

4.0

Apr 13, 2013

Great company good management

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good incentives and management will try to resolve work /life. Issies

Cons

Application development is sadly lacking

Viewing 43 - 45 of 46 Reviews

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Customer service in challenging and fast paced company. Support lots of credit unions using several different apps.

Worst Call Center I've worked for

Great company good management

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