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      PSCU

      Now known as Velera

      Is this your company?

      PSCU reviews

      4.1

      85% would recommend to a friend

      (957 total reviews)
      avatar

      Chuck Fagan

      91% approve of CEO

      83% positive business outlook

      Ratings by demographic groups

      PSCU has an employee rating of 4.1 out of 5 stars, based on 957 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The PSCU employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Reviews by job title

      957 reviews
      5.0
      Dec 9, 2021

      ascu

      Claims adjuster
      Recommend
      CEO approval
      Business Outlook

      Pros

      great job to work for

      Cons

      their are no cons working with ascu that I can think of

      1.0
      Dec 5, 2021

      tiring

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      honestly? no pros aside from working from home and the group chat with your favorite co-workers

      Cons

      oh boy are there a lot. when I first started at pscu, I truly did enjoy it. quickly that changed. they onboard far too many new credit unions without adequate staffing and upped the mandatory overtime to where you are working 46 hour weeks whether you like it or not. call volume is through the roof, you get 4 seconds between calls and if you use more time you'll be complained at by workforce. a good percentage of your time is spent telling people we can't help them (after being on hold several hours) and send them off with the false hope of a call back that they'll never receive. the system is shoddy at best and constantly crashes. you can't go off the script or QA will come for your throat causing your scores to drop. pay is decent for working from home but not worth the anxiety. I could probably find more to complain about but I'll leave it as is.

      Viewing 424 - 426 of 957 Reviews
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      ReviewsPSCU reviews

      Glassdoor has 995 PSCU reviews submitted anonymously by PSCU employees. Read employee reviews and ratings on Glassdoor to decide if PSCU is right for you.