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      PSCU

      Now known as Velera

      Is this your company?

      PSCU reviews

      4.1

      85% would recommend to a friend

      (957 total reviews)
      avatar

      Chuck Fagan

      91% approve of CEO

      83% positive business outlook

      Ratings by demographic groups

      PSCU has an employee rating of 4.1 out of 5 stars, based on 957 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The PSCU employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Reviews by job title

      957 reviews
      5.0
      Aug 2, 2021

      Great place to work!

      Vice president service delivery
      Recommend
      CEO approval
      Business Outlook

      Pros

      PSCU continues to grow year over year. The leadership team is focused on the success of the organization collectively and the individual success of employees. Fantastic response to the pandemic, always putting the health and safety of the employees first.

      Cons

      No cons. Great benefits, priority is focused on employee well-being and safety. Work hard, be open to change.

      2.0
      Jul 28, 2021

      Thus position is not for everyone

      Fraud detection representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      There are decent benefits such as starting out at 15 an hour, guaranteed 40 hours a week, overtime, and receiving time and a half on holidays.

      Cons

      The fraud department is very tedious and the training is not helpful. You are rated on every single call and you have to have a high average for the amount of inbound and outbound calls you take per hour. If you do not meet this quota you will be criticized. You have to follow a long list of unorganized uneasy to find scripts for the calls and if you do not stick to the script you are subtracted points and criticized by your assigned manager. Their systems are also extremely unorganized and not user friendly.

      2.0
      Jul 28, 2021

      Overworked

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Annual bonus structure, remote work seems to be staying after the pandemic

      Cons

      In many areas, employees are shouldering the workload of at least two people. Management speaks about this all the time but is doing nothing to resolve. New projects and initiatives continue to be added with no consideration for the people completing the work.

      Viewing 484 - 486 of 957 Reviews
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      ReviewsPSCU reviews

      Glassdoor has 995 PSCU reviews submitted anonymously by PSCU employees. Read employee reviews and ratings on Glassdoor to decide if PSCU is right for you.