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      PSCU

      Now known as Velera

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      PSCU reviews

      4.1

      85% would recommend to a friend

      (957 total reviews)
      avatar

      Chuck Fagan

      91% approve of CEO

      83% positive business outlook

      Ratings by demographic groups

      PSCU has an employee rating of 4.1 out of 5 stars, based on 957 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The PSCU employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Reviews by job title

      957 reviews
      5.0
      May 10, 2022

      A Positive Place to Retire From

      Senior learning professional
      Recommend
      CEO approval
      Business Outlook

      Pros

      Everyone matters and changes are made for the better. PSCU looks out for their employees and there are a lot of opportunities for each one of us. We stay current on what is happening in the world today and we do not hide our heads in the sand. We face all diversities. PSCU handled the pandemic incredibly well.

      Cons

      At times favoritism can be exhibited with the same faces appearing in company videos, pictures, demos or used as examples. I would like to see PSCU stay with the CU philosophy of People helping People. It can be a concern when we are exploring so many opportunities involving banks, although it is understood they can bring in significant revenue.

      4.0
      May 8, 2022

      One Major Flaw

      Member service representative ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home option allowed me to move to a region with lower cost of living.

      Cons

      The one major flaw is how they handle Quality. Anyone that's worked in call center environments understands there is a quality assurance team. However, the amount of calls reviewed per month is less than .5% of call volume, and these metrics are part of your bonus.

      Viewing 586 - 588 of 957 Reviews
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      ReviewsPSCU reviews

      Glassdoor has 995 PSCU reviews submitted anonymously by PSCU employees. Read employee reviews and ratings on Glassdoor to decide if PSCU is right for you.