Nice people. Can help resume, that's it.
Pros
This review is only for the Allen Park,MI location. (Previously Southgate,MI) Good environment. Co-workers are friendly. Tuition Assistance and degree completion bonus is nice. Job allows you to develop customer relation and communication skills. Good part time job or for students while they are in college. Pay is fair compared to similar jobs in the area. Job is easy to learn specially if you have customer service experience. Use your time there as a stepping stone to advance your career and get free tuition.
Cons
Getting a nice schedule is rare, you will have to work at least 1 weekend day. I was lucky to have a Mon-Fri schedule but it is almost impossible now for new employees. Working holidays is mandatory. Non-stop calls for 8 hours or more can get annoying. You will end up imagining the "incoming call beep" when you're falling asleep. Career opportunities are non-existent since 99% of the time when they post a position HR\Management has already picked who is going to get it. From personal experience, while I was there I applied to 2 positions, I had relevant experience, college degree, and they gave them to someone with NO experience, NO education, and the individuals couldn't even spell properly. If you get hired in, just use it for experience to pad your resume then leave ASAP. Allen Park is one of their satellite offices that they won't invest much in, since their real money makers are in Florida and Phoenix. Do not think this is a job that you can turn into a career with effort, it is a dead end. Even Supervisors are underpaid, and they still have to work weekends .
