Is PSCU a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at PSCU have rated their employer with 3.8 out of 5 stars in 46 Glassdoor reviews. This is a lower than average score with the overall rating of PSCU employees being 4.1 out of 5 stars. Search open Customer Service (CSR) Jobs at PSCU now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at PSCU .

Does PSCU pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at PSCU with 4.0 out of 5 stars based on 46 anonymously submitted employee reviews. This is 2.5% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at PSCU.

How happy are Customer Service (CSR) professionals working at PSCU?

88% of Customer Service (CSR) employees at PSCU would recommend their employer to a friend. This rating has decreased by 3% in the past 12 months. Customer Service (CSR) professionals have also rated PSCU with a 3.3 rating for work-life-balance, 4.6 rating for diversity and inclusion, 4.1 rating for culture and values and 4.0 rating for career opportunities.

What are the top reviewed jobs at PSCU?

Fraud Detection Representative (44) , Customer Service Representative (37) , Member Service Representative (31) , Manager (18) , Contact Center Representative (15) , Account Executive (13) , Member Services Representative (13) , Fraud Detection Specialist (12) , Fraud Representative (12) , Fraud Specialist (12) , Vice President (12) , Fraud Analyst (11) , Analyst (10) , Project Manager (10) , Contact Center Supervisor (8)

What are the pros of working at PSCU according to real employee reviews?

"Income and benefits are great." ((in 94 reviews)); "Great culture and enjoy my job." ((in 59 reviews)); "Great people and leaders" ((in 49 reviews)); "Pay is good and they will give you plenty hours." ((in 46 reviews)); "Excellent Management Team, No micro management as long as you are doing what is expected of you." ((in 34 reviews))

What are the cons of working at PSCU according to real employee reviews?

"Bad managers with not so good attitudes and super rude customers" ((in 16 reviews)); "Bad Supervisor, uncaring corporate toadies" ((in 16 reviews)); "No training to move up in the company." ((in 15 reviews)); "There is no communication within the company from senior managment down including the lack of communication witin the same division." ((in 10 reviews)); "Positions are given because Upper management may know Rep and others can be overlooked." ((in 9 reviews))

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PSCU

Now known as Velera

PSCU Customer Service (CSR) reviews

3.8

88% would recommend to a friend

(46 total reviews)

Chuck Fagan

90% approve of CEO

58% positive business outlook

Ratings by category

4.6

Diversity & inclusion

4.1

Culture & values

4.0

Compensation and benefits

4.0

Career opportunities

3.7

Senior management

3.3

Work/Life balance

Customer Service (CSR) employees have rated PSCU with 3.8 out of 5 stars, based on 46 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. PSCU is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

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Reviews by job title

46 reviews

4.0

Nov 5, 2021

Okay job just really busy

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Willing to train those with no experience

Cons

Busy call volume at all times

3.0

Aug 29, 2021

No supervisor for almost 4 months straight out of training class .

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good income lots of potential overtime. Covered parking.

Cons

Didn't have a supervisor assigned (for about 4 months) to everyone from training class once we had completed it. This truly hindered many of us to where call stats weren't meeting goals. We had no idea what our stats reflected for those 4 months. Once a supervisor was assigned he mentored the best he could. Yet upper management had their demands he had to complete on time. Many good employee's from my training class either left or wrote up for stats and let go.

4.0

Aug 22, 2021

decient place to work

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Excellent training. Best I've experienced. working from home there is a lot of support through Help desk and Supervisors. Lots of over time If you want it.

Cons

Having to be VERY scripted. A multitude of different scripted scenario's and mark downs on calls come very quickly. Working required OT can be difficult if you need the time off. I've worked many call center jobs but this one expects you to apologize way too often. It makes it hard to get through calls

Viewing 19 - 21 of 46 Reviews

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PSCU Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Okay job just really busy

No supervisor for almost 4 months straight out of training class .

decient place to work

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