Pros
Nice building , good benefits. Some nice people .
Cons
Management and Supervisors don't believe in the employees skill, and only care about numbers. Very little respect to employees whom have seniority in the department. No training to move up in the company. Manager was the coldest person I ever meet in my entire life, and was fake at the meetings but during regular work time ignored. Everyone like they were beneath her. They look for ways to get the older people fired because they work slower than others. Except one older lady I knew they sent back to contact center where she came from. Repetitive script , quality assurance picks the dumbest things to mark people down for . Good luck on your review, no matter how well you do they give small raises. No communication or respect for employees, and plenty of favoritism to watch for a lifetime. At the end of the day you feel like a used piece of garbage when you could be the best person in the department.
