Is PSCU a good company to work for?

PSCU has an overall rating of 4.1 out of 5, based on over 995 reviews left anonymously by employees. This rating has been stable over the past 12 months. 85% of employees would recommend working at PSCU to a friend and 83% have a positive outlook for the business. The best reviews about PSCU have been left by employees working as Vice President , Account Executive and Manager .

Does PSCU pay their employees well?

According to anonymously submitted Glassdoor reviews, PSCU employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at PSCU. This rating has been stable over the past 12 months.

How satisfied are employees working at PSCU?

85% of PSCU employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated PSCU 4.1 out of 5 for work life balance, 4.3 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at PSCU?

Fraud Detection Representative (44) , Customer Service Representative (37) , Member Service Representative (31) , Manager (18) , Contact Center Representative (15) , Account Executive (13) , Member Services Representative (13) , Fraud Detection Specialist (12) , Fraud Representative (12) , Fraud Specialist (12) , Vice President (12) , Fraud Analyst (11) , Analyst (10) , Project Manager (10) , Contact Center Supervisor (8)

What are the pros of working at PSCU according to real employee reviews?

"Benefits are good; you can get discounts on your medical insurance premiums if you engage in a healthy lifestyle." ((in 97 reviews)); "Great culture and enjoy my job." ((in 61 reviews)); "Pay is good and they will give you plenty hours." ((in 50 reviews)); "wondeerful place to work clean and employees friendly" ((in 34 reviews)); "The position is remote (work from home)" ((in 25 reviews))

What are the cons of working at PSCU according to real employee reviews?

"The pay is so high because you're going to be yelled at constantly while dealing with unrealistic job expectations and poor management." ((in 31 reviews)); "Bad Supervisor, uncaring corporate toadies" ((in 18 reviews)); "Poor training" ((in 15 reviews)); "Yet at the same time someone that doesn't know how to do their job and puts out cruddy work will get a promotion to "make them look good" and get transferred to another manager." ((in 14 reviews)); "Better communication amongst leadership in all departments" ((in 10 reviews))

What are employees saying about PSCU layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about PSCU layoffs and their outlook for job security at PSCU in 2026.

What are the top reviewed PSCU locations?

Saint Petersburg , Phoenix , Allen Park , Saint Pete , Saint Petersburg Beach , Tampa , Largo , Detroit , Auburn Hills , Southgate , Omaha , Clearwater , Dallas , Houston , Fort Lauderdale , Oklahoma City , Raleigh , Saint Paul , Cincinnati , Miami , Ocala , Remote , Huntsville , Mobile , Layton , Chicago , Big Stone Gap , Saint Louis , New York , Arizona City

PSCU reviews

4.1

85% would recommend to a friend

(957 total reviews)

Chuck Fagan

91% approve of CEO

83% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (957 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

PSCU has an employee rating of 4.1 out of 5 stars, based on 957 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The PSCU employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

957 reviews

4.0

Oct 19, 2020

Have Enjoyed My Time in St. Pete

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

PSCU emphasizes the value of their employees and tries their best to take care of them while balancing the demands of the business - while that may not always be possible and I'm sure it varies across departments, it's always on the radar. They value diversity and are trying to build it further. You're pretty much guaranteed a bonus because we always hit our corporate numbers. Benefits are good - PTO is the best of any company I've been at.

Cons

Because we always hit our numbers and the news is always good, there's little motivation for significant operational improvements. Bonuses are paid even if people aren't meeting expectations which is demotivating for achievers.

3.0

Sep 8, 2020

Good Company but poor management

Call center supervisor

Recommend

CEO approval

Business Outlook

Pros

Great Benefits pkg. 401K was the best in the industry

Cons

No work life balance - position was basically a glorified agent. Managers were not available. Expectation was to work as many hours as they were required. No growth opportunities at this level only lateral moves

5.0

Aug 24, 2020

15 Year Employee

Senior learning professional

Recommend

CEO approval

Business Outlook

Pros

I love the culture at PSCU. The company truly cares about their employees, and not just as an employee but as a person, family. PSCU also is a community of culture/diversity. It is not just a motto they say/speak it is truly a very present positive outlook in the day to day environment. I feel like I truly matter every day that I work for PSCU.

Cons

Communications is not always the best among inter-departments, or even ones own. I also feel that PSCU could do a better job fully vetting items/projects before implementing. Often times the "right" people or departments are not involved from roll out, and vital pieces are missed. I think as a company there is room for growth in this area.

Viewing 256 - 258 of 957 Reviews

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Have Enjoyed My Time in St. Pete

Good Company but poor management

15 Year Employee

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