PagerDuty reviews

3.6

63% would recommend to a friend

(488 total reviews)
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Jennifer Tejada

62% approve of CEO

40% positive business outlook

PagerDuty has an employee rating of 3.6 out of 5 stars, based on 488 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PagerDuty employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

488 reviews
5.0
Oct 21, 2019
Recommend
CEO approval
Business Outlook

Pros

Work life balance Great leadership Free lunches/amazing perks Culture focused

Cons

rapid growth brings new challenges

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PagerDuty Response
6y
Thanks so much for sharing your feedback! Our amazing leadership team has definitely led the way to ensure that even as we scale, that PagerDuty's culture remains fun, inclusive and open. This rapid growth has definitely brought with it new and exciting challenges for our team, and so now more than ever we are soidifying our best practices and focusing on communicating these across the organization.
5.0
Oct 21, 2019
Recommend
CEO approval
Business Outlook

Pros

- Hands down, the people - Flexibility regarding your schedule - Hard work is recognized and rewarded - Amazing work-life balance I'm working with some of the most down-to-earth, smartest people I've ever worked with in my career. I learn from everyone daily, including my peers, my manager, and the executive team. This is probably team-dependent, but we have a lot of flexibility with regard to our schedule. As long as we're available for meetings and get our work done, no one cares what time you get to or leave the office, or whether you decide to work from home that day because you don't feel well or just don't feel like commuting to the office. Do I have to work weekends sometimes? Sure, but they don't happen often, and it's worth it for the overall flexibility. Which leads me to...sick days. HR and the exec team actually _encourages_ people to stay home and take sick days to rest up and heal when they're sick. They send out multiple reminders to ask people to stay home when sick. I've never worked at any other place where leadership actually encourages this sick policy. Best part is that your team will likely step in to cover for you and tell you to sign off and stop working while sick. Employees are recognized for their contributions here. There's an internal program where employees can publicly give thanks to other employees for their help or work, and it fosters a great culture. Reviews are 360, so it's not just employees being reviewed—managers are also given feedback on where they're doing well and where they can improve.

Cons

- Some underperformers are allowed to stay too long without being called out - Office location is a little inconvenient (but I suppose that's nitpicking) There needs to be a better system to recognize underperformers to help them improve. Otherwise, it places the burden on others on the team, potentially creating resentment and preventing the team overall from running on all cylinders. Nothing can be done about office location, but that's more the fault of public transportation being unreliable. But it's nice having schedule flexibility because that means there's rarely such a thing as being late to work.

5.0
Oct 21, 2019
Recommend
CEO approval
Business Outlook

Pros

- Great product that customers feel positively about (there's room for improvement, definitely, but the value is evident) - Talented and competent coworkers that value data and objective decision-making - Generally well-staffed teams - Big ambitions - Fantastic culture focused on inclusivity, employee autonomy and development

Cons

- Forced usage of vacation days during the winter holidays; this is constraining when planning time off during the year - Big ambitions mean tough tradeoffs, but this is the case for any rapidly growing technology company - Keeping cross-team and cross-departmental alignment on key decisions and initiatives can be a bit challenging, since pivots are frequent and the organization is growing at such a rapid rate (again, not unusual for an organization that is growing at such an incredible pace)

Viewing 358 - 360 of 488 Reviews

Glassdoor has 535 PagerDuty reviews submitted anonymously by PagerDuty employees. Read employee reviews and ratings on Glassdoor to decide if PagerDuty is right for you.