PagerDuty reviews

3.7

65% would recommend to a friend

(489 total reviews)
avatar

Jennifer Tejada

65% approve of CEO

41% positive business outlook

PagerDuty has an employee rating of 3.7 out of 5 stars, based on 489 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PagerDuty employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

489 reviews
5.0
Jan 24, 2025
Recommend
CEO approval
Business Outlook

Pros

Great people and great culture. Solid technology. Pitch is refined now, starting to resonate with the Enterprise. Retention rates have improved.

Cons

Sales are struggling to grow revenue in a difficult environment, however deal sizes have increased!

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PagerDuty Response
1y
Thank you for your review—it’s great to hear your perspective. We’re glad you value the people, culture, and technology here, as well as the progress our business has made. We continue to strengthen our value-based selling and identifying customer pain points to better align with our core value of “championing the customer”. This helps us better align with customer needs and drive meaningful conversations that resonate with enterprise clients. We also appreciate your advice to keep listening to our people and ensuring they feel rewarded for their work. Listening is a top priority for us, and our global listening strategy leverages forums like our bi-annual engagement surveys. We have a dedicated team committed to turning feedback into actionable steps and ensuring we drive meaningful change together. Thank you again for your input. Your feedback helps us continue to improve and grow together!
5.0
Jan 17, 2025
Recommend
CEO approval
Business Outlook

Pros

- Great work life balance - Great benefits - Great people and good environment both in the office and from home

Cons

- Sometimes, there's little direction or certainty about where we're headed

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PagerDuty Response
1y
Thank you for taking the time to share your feedback! It’s great to hear that you value the work-life balance, benefits, and the supportive environment we strive to create both in the office and remotely. We’re also glad you’ve had a positive experience with the people and culture here! Thank you for your feedback about the occasional lack of direction or certainty. We hope you were able to tune into our recent company kick-off which was focused on providing a clear vision for where we’re headed and what we’re aiming to achieve as a team. In addition, our monthly townhalls are designed to keep everyone updated on company-wide progress, while team-specific townhalls will dive deeper into how each department is contributing to those goals. Thanks again for your feedback—it helps us continue to improve and grow as a company. We’re glad to have you on the team
5.0
Dec 8, 2024

Great company

Recommend
CEO approval
Business Outlook

Pros

Remote work - good salary - excellent environment - amazing stickers

Cons

my manager was not the best but just mine

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PagerDuty Response
1y
Thank you for taking the time to share your feedback! We’re glad to hear that you appreciated the remote work flexibility, competitive salary, excellent work environment, and even the stickers—it’s the little things that count! We’re always striving to improve and ensure that every team member feels fully supported and hope you were able to provide your feedback to your HR Business Partner and/or in our Employee Engagement Survey. It’s wonderful to know that you’d like to work with us again in the future. We wish you all the best in your career, and our doors are always open!
Viewing 409 - 411 of 489 Reviews

Glassdoor has 536 PagerDuty reviews submitted anonymously by PagerDuty employees. Read employee reviews and ratings on Glassdoor to decide if PagerDuty is right for you.