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      PagerDuty

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      PagerDuty reviews

      3.7

      65% would recommend to a friend

      (489 total reviews)
      avatar

      Jennifer Tejada

      65% approve of CEO

      41% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.0

      Work/Life balance

      3.9

      Culture & values

      3.9

      Compensation and benefits

      3.6

      Career opportunities

      3.1

      Senior management

      PagerDuty has an employee rating of 3.7 out of 5 stars, based on 489 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PagerDuty employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      489 reviews
      4.0
      Apr 8, 2021

      Better than most SaaS with lots of potential

      Sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      The product is loved by its core user base, and its solid for what it does. There are lots of opportunities to advance, and there is training that is generously offered. Since Covid-19, the remote working stipend is generous and there are additional days off once a month to ensure that mental health is maintained. Lots of dedication to DE&I (Diversity Equity and Inclusion)

      Cons

      its incredibly siloed. If you work in one team you can rarely expect to ever meet, talk or see another team. Its also cursed with Hero's all over the place. Everyone does everything all at the very last.. which means there is little planning that is put in place for most programs or ideas. Also not great everything is in the Executive teams heads, and although they are super strong they "delegate" but then proceed to push their way back into whatever they have delegated. so you will find that as an individual contributor that you do as your told, and cheer when we win, and then get scolded when we loose. The leaders are green-ish to this industry and some get it, most don't. Its starting to feel more and more tech-bro-ish (ala corporate bro... google it) Messaging and product are all over the place and trying to be everything to everyone at a scale that we really cannot handle because we don't have the internal infrastructure to support our big ideas

      avatar
      PagerDuty Response
      5y
      Thank you for your review and for your help in providing exceptional service to our customers. We’re so glad to hear that you’ve had a positive experience and would recommend PagerDuty to your friends! We agree that we have opportunities as a rapidly scaling business to strengthen our work environment and provide an even better employee experience. You can expect new programs rolling out soon to address many of the challenges you mentioned, like work-life balance and communication. In regards to your comment about the workplace starting to feel “tech-bro”/“corporate bro”, we would like to remind you that PD has a policy against and does not tolerate discrimination or harassment. PD takes your concerns seriously and would like to look into them. If you are uncomfortable discussing these issues with our manager, your second level manager or your HRBP, please report your concerns at www.pagerduty.ethicspoint.com, so that the Company can thoroughly look into your issues. We also encourage you to expand upon your feedback in our annual engagement survey, which you should have received last week. The results from this survey help us identify key focus areas to help you #LeadtheWay this year. Thank you for caring about PagerDuty and wanting us to be the best we can be!
      5.0
      Feb 21, 2020

      Great Trust in Employees

      Data scientist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Management is trusting of employees to do work and as such allow a lot of perks - unlimited remote work, no facetime culture etc..

      Cons

      Growing pains and overlap between products can sometimes lead to duplicate work

      avatar
      PagerDuty Response
      6y
      Thank you for taking the time to share your feedback. We love hearing that you're enjoying the wonderful culture we have here at PagerDuty! Our culture is so important to us and ultimately is what makes working at PagerDuty so unique. In this period of hyper-growth, we are committed to ensuring that Dutonians across all levels feel empowered to take ownership of their work so they can see themselves, their teams, and PagerDuty be as successful as possible. If you'd like to chat more, please reach out to a member of our People Team.
      5.0
      Mar 16, 2019

      Amazing company!

      Sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      High performing culture but very open, Inclusive, and diverse

      Cons

      Too much going on with opportuntiy to better prioritise

      Viewing 94 - 96 of 489 Reviews
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      ReviewsPagerDuty reviews

      Glassdoor has 536 PagerDuty reviews submitted anonymously by PagerDuty employees. Read employee reviews and ratings on Glassdoor to decide if PagerDuty is right for you.