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Panda Express Cashier/Server reviews

3.6

85% would recommend to a friend

(26 total reviews)
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Andrew and Peggy Cherng

98% approve of CEO

86% positive business outlook

Server/Cashier employees have rated Panda Express with 3.6 out of 5 stars, based on 26 company reviews on Glassdoor. This indicates that most Server/Cashier professionals have a good working experience there. Panda Express is rated in line with the average (within 1 standard deviation) by Server/Cashier professionals compared to other employers within the Restaurants & Food Service industry (3.7 stars).

Reviews by job title

26 reviews
2.0
Sep 10, 2014
Recommend
CEO approval
Business Outlook

Pros

They pay was above minimum wage and you get free food during break, but that's about the only good thing.

Cons

Panda Express seems to have good company values, but they didn't practice them, at least not where I worked. Of course this isn't about all the Panda Express' but I moved around a couple of stores in the Southern California area. First off they were totally unorganized, on my first day I was trained by someone who was also on their first day, so no training for me. They are very uptight about doing things their way (which didn't make sense, like cleaning windows with soapy water instead of window cleaner) and if you didn't do it their way you would get yelled at. The problem with that was everyone had their own idea of what the right way was, so every one of my coworkers would come up to me and tell me I was doing something wrong and show me their way of doing it. This happened everyday for the month I worked there. If you're thinking that it's probably because I'm incompetent, no, I can assure you I am good at following directions, they did however make me feel very incompetent. I got blamed for not doing things I was never taught to do. I was reprimanded for doing one thing, told to do another thing and then reprimanded 5 minutes later by the same person for doing what they told me to do and then told to go back to the thing I was first doing. All the new employees complained because we were being picked on by pretty much all our coworkers, it's one thing to tell someone they are doing something wrong and to help them, but when you feel the need to talk down and make people feel stupid you have no right to even have a job until you learn to treat your fellow coworkers like a human beings. I have a lot more I could talk about, but you get the gist of it. Needless to say I quit, I knew if I stuck around it would only get worse. I called corporate to complain anonymously, a few days later I got a call from my manager (who was not a nice person) she wanted me to repeat everything I knew she already heard so she could have a 'talk' with the people who were being rude. A week or two later when I had to go in to pick up my last check, the two girls that I had the most complaints about approached me and said they wanted to talk. I asked to be anonymous...Anyway my main problem was the way I was treated by my coworkers, which of course can happen anywhere. A lot of it had to do with the lack of organization and proper training which a lot of the employees said they had none of.

5.0
Jun 18, 2014

Excellent.

Recommend
CEO approval
Business Outlook

Pros

The best reasons to work there are the company takes care of you financially and they have great pay.

Cons

It's a fast paced job.

3.0
Apr 22, 2014
Recommend
CEO approval
Business Outlook

Pros

They train you and give you about a month to memorize the food codes(i was told if i didnt, i would be fired) The starting rate is a dollar over minimum wage which was awesome considering it's a fast food place and it was my first job. You also get free food while you're working.

Cons

Lack of work/life balance. Break times and closing delays. Break times are way too short. I was part time and only got a 10 min break everyday (that wasnt enough time for me to eat). Even though i was "Part time" i would usually have to stay longer because some of my co-workers would show up late or i would be the one filling in for others when they would miss work. One of my co-workers even tried lying to me and said that the manager had said that i HAD to fill in for her on my day off. I even told my manager about the incident and about how she (co-worker) would "bully" me around all day like she was the manager. My manager stated that she would have a talk with her once i went home or on one of my days off so she wouldnt make so much tension at work. Well, guess what? Every week i would ask her if she had "a talk with her" and every week for the past month and a half she would say, " Oh, Sorry ____. I forgot all about that!" Like seriously?! To top it all off our manager definitely played favorites which can affect your raise more than your performance. Some people consistently showed up late or missed shifts and never even got so much as a write up which is obviously unfair to everyone else. I almost got written up for not showing up to work for two days even though i had called and let them know a day before. I was told the day i got the job that if anything were to change (on my part) she would be willing to work with my schedule. When that day came she flat out rejected me and told me if would be unfair for me to only work mornings even though there were other emplyees that had that benefit. I have school, kids and a family. My life doesnt revolve around Panda Express! So i just up and quit with a one day notice lol i know it looks bad but Panda Express has extremely unprofessional management and another con of working at a fast food place is a lot of hard work and you have to deal with so many rude customers on a daily basis

Viewing 19 - 21 of 26 Reviews

Glassdoor has 5,397 Panda Express reviews submitted anonymously by Panda Express employees. Read employee reviews and ratings on Glassdoor to decide if Panda Express is right for you.