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PayByPhone

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PayByPhone reviews

2.7

40% would recommend to a friend

(134 total reviews)

Jonny Combe

28% approve of CEO

32% positive business outlook

PayByPhone has an employee rating of 2.7 out of 5 stars, based on 134 company reviews on Glassdoor which indicates that most employees have an average working experience there. The PayByPhone employee rating is 27% below average for employers within the Financial Services industry (3.7 stars).

Reviews by job title

134 reviews
5.0
Dec 2, 2020

Great company to work for

Recommend
CEO approval
Business Outlook

Pros

Company culture, flexibility, great team

Cons

nothing I can think of

avatar
PayByPhone Response
5y
Thank you for taking the time and providing us with feedback! Positive feedback like this is great for us to hear and we will work hard to ensure we continue to deliver a great experience to all of our PayByPhoners!
4.0
Nov 14, 2020
Recommend
CEO approval
Business Outlook

Pros

You can book a meeting with anybody, even the CIO Amazing support Adaptable Leadership Lots of potential either improving existing solutions and tackling new challenges A lot talented people Lots of change Nice opportunity to: solve big challenges Improve the live of countless people, either cities or its citizens Improve our future by fighting climate change

Cons

Too many things Conflicting priorities Low accountability Low alignment Low recognition Control over trust (depends on stakeholders)

avatar
PayByPhone Response
5y
Thank you for taking the time to submit your thoughts on working at PayByPhone. We’re glad you’ve sensed the support and leadership that we have worked hard to make part of our culture at PayByPhone. While we have areas to improve, we appreciate everything you do for us and look forward to working hard to make PayByPhone the best place possible to work and build a career.
2.0
Oct 26, 2020
Recommend
CEO approval
Business Outlook

Pros

- Free snacks - Many opportunities to engage with office politics (if that's what you want) - Targets above-average pay - Lots of people challenges - Emphasis on people (although sometimes pretentious) - Top management (C suite) have their hearts in the right place - Very corporate - Good looking culture/values on paper - Good commercial team keeping the show going

Cons

- Staying in your comfort zone is encouraged - Very corporate - Incompetent management - Lack of technical talent, and/or recognition of good technical talent - No room to grow / corners are heavily guarded - Bad organizational structure hence terrible communication - Terrible culture at practice - Terrible engineering practices that are led by copy cats - Terrible technical architectural direction

avatar
PayByPhone Response
5y
Thank you for your feedback. While we are sorry that this was your experience at PayByPhone, we appreciate the radical candor here to share suggestions of what you think can be improved for the organization. Over the past six months, we have focused on building tools and resources to provide development opportunities for our team members, including our leadership. This includes a new global leadership development program, new skills training courses and workshops, and a development program for our Software Development leaders, specifically. PayByPhone has a rich history and we look forward to growing and striving. If you’re open to a conversation, we’d love to hear more about your experience. You can reach our team at people@paybyphone.com.
Viewing 94 - 96 of 134 Reviews

Glassdoor has 149 PayByPhone reviews submitted anonymously by PayByPhone employees. Read employee reviews and ratings on Glassdoor to decide if PayByPhone is right for you.