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PayByPhone

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PayByPhone reviews

2.7

40% would recommend to a friend

(134 total reviews)

Jonny Combe

28% approve of CEO

32% positive business outlook

PayByPhone has an employee rating of 2.7 out of 5 stars, based on 134 company reviews on Glassdoor which indicates that most employees have an average working experience there. The PayByPhone employee rating is 27% below average for employers within the Financial Services industry (3.7 stars).

Reviews by job title

134 reviews
1.0
Oct 9, 2020
Recommend
CEO approval
Business Outlook

Pros

The company as a whole is fine. Great people. Great leadership from Andy the CEO. Its easy to fall in love with the product and believe in being part of it.

Cons

It was an absolute revolving door for accounting staff. They've had three Controllers and two Directors of Finance in the last two years alone. There's also been an innumerable number of Accounting Assistants and Contractors who have come and gone. (Look on Linkedin) Why does everyone leave? There are unrealistic expectations and demands of people -- excessive overtime, lack of resources and toxic communication and treatment toward subordinates. One of my colleagues even complained to People and Culture about the treatment they were getting from a higher up on the finance team, of course nothing was done. More proof? Call up Swim Recruiting and other major recruiting agencies in this town and ask why they will no longer place staff there or what they're heard about the Finance environment there.

3.0
Oct 6, 2020

Terrible management

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Snacks, perks, casual tech company environment. Big investment from VW

Cons

Fake company culture, if you don't click you're out. Workplace is very political, departments often clash against each other. Some internal turmoil that isn't made clear to employees. Unclear communication. Very few people with personality, talent & compassion. Depending on the team, can get away with coasting as long as you "look" like you're doing work or you go unnoticed. Especially folks who belong to the pre-VW era; not helpful, lazy, streaming while at work, not very compassionate. This one embittered head of department has an immature managerial style although they've been in the company for years and should know better. Very fake and negative environment. Their lack of communication is tremendous and they're verbally abusive. Felt defeated working there, all talk (says one thing and doesn't deliver).

avatar
PayByPhone Response
5y
Thank you for providing us with your feedback and we are sorry to hear that your experience did not match your expectations. The growth and development of our team members, including our management team members has been a big focus for us. This year, we have built tools and resources to provide development opportunities for our people, including a new leadership development program and skills training courses and workshops. It’s no secret that PayByPhone has grown immensely over the past few years, and a priority for us going forward is to ensure our people have the opportunities to grow and develop into strong leaders. Transformation takes time and we are investing in it. Lewisa Anciano, VP, Global HR at PayByPhone
3.0
Sep 13, 2020

Promising Company

Recommend
CEO approval
Business Outlook

Pros

People are willing to self improve and share what they have learned. Despite being busy, people with good knowledge are accessible and helpful. Middle management strive to maintain a degree of transparency about decisions and plans. Trying out new things are encouraged. Optimistic outlook.

Cons

Unclear and changing expectations Changing priorities

avatar
PayByPhone Response
5y
Thank you for taking the time to provide us with your feedback. It’s great to hear you had a positive experience while working with us at PayByPhone. We work hard to encourage collaboration and innovation amongst our teams and are happy to hear your time at PayByPhone aligned with the expectations we have set for ourselves. While we understand there are still some areas that need improvement, we appreciate your constructive feedback.
Viewing 97 - 99 of 134 Reviews

Glassdoor has 149 PayByPhone reviews submitted anonymously by PayByPhone employees. Read employee reviews and ratings on Glassdoor to decide if PayByPhone is right for you.