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PayByPhone

Part of Corpay

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PayByPhone Software Developer reviews

1.8

13% would recommend to a friend

(23 total reviews)

Jonny Combe

Not enough data to show CEO approval

6% positive business outlook

Software Developer employees have rated PayByPhone with 1.8 out of 5 stars, based on 23 company reviews on Glassdoor. This indicates that most Software Developer professionals have a poor working experience there. PayByPhone is rated 52% below average by Software Developer professionals compared to other employers within the Financial Services industry (3.7 stars).

Reviews by job title

23 reviews
2.0
Sep 10, 2022
Recommend
CEO approval
Business Outlook

Pros

Previous version of PayByPhone had a tight-knit community feel with upwards career trajectory and managers that would champion you.

Cons

The parent company karate-chopped all existing management in 2019 and turned PayByPhone into a corporate landscape. Most old employees soon followed as VWFS did its finest to destroy existing culture (and of course existing organizational and technical knowledge). Endless layers upon layers of new useless positions and managers in an ever increasingly complicated hierarchy. Organizational practices promoted the hiring of corporate-drone managers. Managers seriously overstepping into dictating coding practices 𝘸𝘩𝘪𝘭𝘦 𝘩𝘢𝘷𝘪𝘯𝘨 𝘻𝘦𝘳𝘰 𝘦𝘹𝘱𝘦𝘳𝘪𝘦𝘯𝘤𝘦 𝘪𝘯 𝘴𝘰𝘧𝘵𝘸𝘢𝘳𝘦 𝘦𝘯𝘨𝘪𝘯𝘦𝘦𝘳𝘪𝘯𝘨. Morale dropped significantly and has never returned. They now have 𝘵𝘦𝘳𝘳𝘪𝘣𝘭𝘦 employee retention, exacerbated with raises 𝘭𝘦𝘴𝘴 𝘵𝘩𝘢𝘯 𝘪𝘯𝘧𝘭𝘢𝘵𝘪𝘰𝘯. The turnover is so bad, they stopped announcing when people left the company. Imagine hitting up Slack to find an old coworker left the company 5 months prior without you knowing. Great for morale. Managers who would previously champion your career development left for far more lucrative positions. New managers fail to promote their teams upwards, leaving zero career development internally. Simultaneously they fail to shield their team from the trickle-down mess of this corporate environment. Meetings that last hours and hours and hours.

avatar
PayByPhone Response
3y
Thank you for your Review. We aim to continuously improve and input (positive and constructive) are needed to help us prioritize. For example, in support of your comments: this year we have refined our structures to have a flatter organization enabling faster 2-way decision-making and communication; we have implemented remote-first in response to employee feedback while having a fantastic new head office in Yaletown to inspire drop-ins for collaboration and fun; we continue to advertise new joiners and leavers both in the Weekly News Update, and bi-weekly on our company intranet, and in our monthly newsletter; we continue to hire leaders with relevant skills so they can teach and role-model for their team; and we have reduced meetings significantly and implemented a designated learning time every Friday. We encourage you to reach out to your Leader and/or HR Business Partner if you have more input to share as we are truly keen on listening so we may continuously improve.
5.0
Jul 28, 2022
Recommend
CEO approval
Business Outlook

Pros

New office is really nice

Cons

Salary is not the best

avatar
PayByPhone Response
3y
Thank you so much for your Review. We continue to improve with thoughtful feedback and appreciate your input.
4.0
May 11, 2022

Software Developer

Recommend
CEO approval
Business Outlook

Pros

- Great work environment and people are friendly - Fully hybrid and employee decides when or if they want to go the office

Cons

- Insurance isn't the best. only covers 50%-75% - On call for 24 hours/day in case of outages

avatar
PayByPhone Response
4y
Thank you sincerely for your review. Yes, we very recently announced a Remote-First approach while still having a physical presence in downtown Vancouver enabling team-members to collaborate from the office whenever they like. Our health insurance premiums are paid 100% by PayByPhone with 100% emergency medical travel coverage, 80% coverage for all else, and 50% for major dental procedures for all employees. Additionally, permanent full-time team members have a Health Care Spending Account to help off-set the 20% differential and more, as well as a Personal Spending Account, to accommodate different personal needs. We have reduced on-call for our most impacted area by partnering with our European team to cover calls during our sleep hours and to call upon our North American team only when critical so that we may continue to support everyone’s well-being. We continue to work on finding solutions for other areas that occasionally get called, while recognizing that we are a global payments firm and this will always be a reality, as such, we compensate with both pay and time off in lieu. We are so glad you enjoyed your time with us and we wish you the very best in your new adventure!
Viewing 10 - 12 of 23 Reviews

Glassdoor has 148 PayByPhone reviews submitted anonymously by PayByPhone employees. Read employee reviews and ratings on Glassdoor to decide if PayByPhone is right for you.