PayPal reviews

3.6

58% would recommend to a friend

(9,609 total reviews)
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Enrique Lores

50% approve of CEO

43% positive business outlook

PayPal has an employee rating of 3.6 out of 5 stars, based on 9,609 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PayPal employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

10K reviews
1.0
Feb 6, 2017
Recommend
CEO approval
Business Outlook

Pros

Great Benefits. Medical benefits are superior compared to other any other company I have worked with before. Great 401k match.

Cons

HR department is a complete joke. Any issues that you have are in no way shape or form confidential and will get reported back to your supervisor or the individual you are filing a complaint against. So be prepared to expect retaliation in the form of abuse, wage freezes, and any other way your supervisor can make your life miserable. If you are considering becoming pregnant or already are, be prepared to be treated horribly before, during, and after your maternity leave. Especially in the compliance department which is ran by a bunch on misogynists. The new attendance policy is a slap in the face. Especially considering the company strives to promote family values, this hurts individuals with family members the most. This company uses metrics to deny pay increases. Even when you are meeting and exceeding metrics it's still not enough. They will find ways to alter metrics to deny tip and increases. On average consider yourself lucky if you see metrics once every two months.

3.0
Aug 1, 2016
Recommend
CEO approval
Business Outlook

Pros

Most of the people are very nice. Tends to pay higher salaries in locations other than San Jose, so they attract some very good talent at the remote offices. Mostly stable employment until there is a regime change and someone decides to move an entire group to another city. Very slow pace on actual deliverables so work/life balance is pretty good.

Cons

Top talent in San Jose is working at Google, Facebook or a hot startup, so PayPal gets mostly B players who hire C players. "Speaking truth to power" is not appreciated by B and C players in management, but it can be fun if you have no career expectations. The number 1 goal is to keep the site up, which means that innovation is not encouraged. Only broken things get fixed. PayPal has a strong affirmative action promotion policy which effectively means that white males should look elsewhere. PayPal decided that they needed to get into offline payments. While they were trying to integrate into Home Depot, they lost their core business to many new players. PayPal was a monopoly that failed to achieve its true potential, and is now in a long slow decline. Too many meetings. There are too many managers at PayPal for the actual progress made on anything, so they fill the time with meetings.

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PayPal Response
9y
I appreciate you taking the time to provide such a comprehensive review of your experience at PayPal. We have great talent in all of our offices, and attracting and retaining top talent in the most competitive markets like San Jose, is a huge focus. We strive to attract people who connect to our mission and vision to democratize payments for all people, not just the affluent. We offer an employee value proposition that is unique and a culture that is our own. Open, honest and direct communication is a core part of our culture. We recently completed our first employee survey as an independent company. The feedback is helping us to address areas where we need to improve. The independent PayPal has definitely gotten it’s mojo back!
1.0
Nov 9, 2012

Layoff

Recommend
CEO approval
Business Outlook

Pros

Until 6 months ago one of the best companies to work for in America. Now, not so much.

Cons

Before layoff, my performance appraisal was lowered to a "meets some" over the objections of HR and 2-levels of management. This happened to about 25% of my department and some managers had to reqrite reviews to a lower level.

Viewing 31 - 33 of 9,609 Reviews

Glassdoor has 11,111 PayPal reviews submitted anonymously by PayPal employees. Read employee reviews and ratings on Glassdoor to decide if PayPal is right for you.