PayPal reviews

I have worked many years of inbound phone customer service jobs and I have NEVER EVER had customers treat the people the way me and my coworkers were treated on a daily basis. I am a Very positive and upbeat person and always try to find the little bit of positive in even the worst of situations but the constant verbal abuse that we had to put up with was unreal. The crazy thing is that PayPal could do something about it ---if someone can't get into their acct or give any of the personal info they should be able to provide we were not able to help them. I think as a company who claims to "care about their employees" they could stop the abuse. You give someone a warning if they do it again then they can only self service via the internet and if they continue being abusive you tell them they are no longer able to have a PP account. I literally had people calling me not only cussing me out but telling me to die and that my family should die and some other horrible terrible things I can not imagine EVER saying to someone I don't know who is trying to help you. I got to the point were I was suffering from severe depression because of the job and decided my mental health and well being was worth more than the money I was making there (which was just ok btw) I definitely would NEVER work for them again in any position. What they expect their employees to put up with and endure is SO unbelievable. There are WAY better corporate jobs out there with upper management that actually care about you and you're treating as a human not just another number.

I worked there 13 years and saw a lot of changes over the years, mostly good but ever since they separated from eBay in 2015, it's really gone downhill fast. They have forced good agents into roles they do not want to do and anymore it's about making and saving money, they hammer productivity into our heads on a daily basis and don't get me started on the horrible micromanagement! They treat you like an elementary school kid who needs a hall pass to use the bathroom when you get up from your desk for 30 seconds to go get a drink. Plus they got rid of a lot of the cool and fun incentive and recognition programs for employees.