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      PayPal

      Engaged Employer

      PayPal Customer Service (CSR) reviews

      3.4

      54% would recommend to a friend

      (326 total reviews)
      avatar

      Enrique Lores

      Not enough data to show CEO approval

      46% positive business outlook

      Ratings by category

      3.6

      Diversity & inclusion

      3.4

      Compensation and benefits

      3.3

      Culture & values

      3.3

      Work/Life balance

      3.1

      Senior management

      2.7

      Career opportunities

      Customer Service (CSR) employees have rated PayPal with 3.4 out of 5 stars, based on 326 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. PayPal is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Information Technology industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      326 reviews
      1.0
      Jan 14, 2026

      Beware of Performance Management Process - No Progressive Discipline

      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Competitive compensation structure with commission potential - Interesting client portfolio - Strong product offerings and market position - Some supportive colleagues across the organization

      Cons

      - Lack of transparent performance management - No progressive discipline - straight to Performance Improvement Plan with no prior feedback - Management gives positive feedback while simultaneously evaluating performance negatively - Poor communication from leadership during critical career moments - Unclear commission payment structure and timing - Terminations with no clear explanation

      4.0
      Dec 15, 2025

      Constant changes

      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good company benefits, provide shares for employees. Good leave and medical coverage

      Cons

      Constant changes in management and restructuring of teams. Slow in innovation and new products launches. Too much internal admin work and internal fighting of cases

      Viewing 7 - 9 of 326 Reviews
      Related searches: PayPal Customer Service (CSR) jobs | PayPal Customer Service (CSR) salaries | PayPal benefits | PayPal Customer Service (CSR) interviews | PayPal conversations
      PayPal reviewsPayPal Customer Service (CSR) reviews

      Glassdoor has 11,162 PayPal reviews submitted anonymously by PayPal employees. Read employee reviews and ratings on Glassdoor to decide if PayPal is right for you.