Is PayPal a good company to work for as a Customer Solutions Agent/Customer Service?

Customer Solutions Agent/Customer Service professionals working at PayPal have rated their employer with 3.6 out of 5 stars in 116 Glassdoor reviews. This is a higher than average score with the overall rating of PayPal employees being 3.5 out of 5 stars. Search open Customer Solutions Agent/Customer Service Jobs at PayPal now and start preparing for your job interview by browsing frequently asked Customer Solutions Agent/Customer Service interview questions at PayPal .

Does PayPal pay Customer Solutions Agent/Customer Service employees well?

Customer Solutions Agent/Customer Service professionals rate their compensation and benefits at PayPal with 4.1 out of 5 stars based on 116 anonymously submitted employee reviews. This is 10.3% better than the company average rating for salary and benefits. Find out more about Customer Solutions Agent/Customer Service salaries at PayPal.

What are the top reviewed jobs at PayPal?

Software Engineer (672) , Senior Software Engineer (332) , Customer Service Representative (259) , Data Scientist (143) , Product Manager (140) , Manager (134) , Risk Analyst (124) , Software Engineer II (112) , Customer Solutions Agent (110) , Senior Product Manager (99) , Director (98) , MTS1 Software Engineer (93) , Senior Manager (87) , Software Engineer III (83) , Collections Specialist (79)

What are the pros of working at PayPal according to real employee reviews?

"Good work life balance with challenging and engaging goals." ((in 1033 reviews)); "The benefits are good and the work atmosphere was wonderful." ((in 934 reviews)); "peers were supportive and it was great to meet nice people" ((in 644 reviews)); "Not to mention it was good pay and everything was paid for by them" ((in 429 reviews)); "Good salary and RSUs" ((in 336 reviews))

What are the cons of working at PayPal according to real employee reviews?

"very frequent layoffs and reorgs" ((in 281 reviews)); "All the good things about the company can go for a toss if you are reporting to a bad manager." ((in 232 reviews)); "No job security and not growing since last 2 years" ((in 102 reviews)); "Middle and upper management are focused too much on marketing requests at the expense of development needs." ((in 65 reviews)); "Too much politics If you are not part for paltform then in Payments domains not much of technical learning but you will learn Payments business" ((in 60 reviews))

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PayPal

PayPal Customer Solutions Agent/Customer Service reviews

3.6

86% would recommend to a friend

(116 total reviews)

Enrique Lores

Not enough data to show CEO approval

40% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.3

Culture & values

4.1

Compensation and benefits

4.0

Work/Life balance

3.3

Senior management

2.9

Career opportunities

Customer Solutions Agent/Customer Service employees have rated PayPal with 3.6 out of 5 stars, based on 116 company reviews on Glassdoor. This indicates that most Customer Solutions Agent/Customer Service professionals have a good working experience there. PayPal is rated in line with the average (within 1 standard deviation) by Customer Solutions Agent/Customer Service professionals compared to other employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

116 reviews

5.0

Jul 27, 2024

Awesome company to work with

Customer solutions agent

Recommend

CEO approval

Business Outlook

Pros

There is a long list of pros. Great company, great work ethics, great perks. Great work life balance. Everything is amazing here.

Cons

Increment is not there for max of employees.

2.0

Jun 21, 2024

Not a great place to work

Customer solutions agent

Recommend

CEO approval

Business Outlook

Pros

Ability to work from home and in office Shift work

Cons

Micro-managed Bad pay Negativity in office

5.0

Jun 7, 2024

Good Pay & employee benefits

Customer solutions agent

Recommend

CEO approval

Business Outlook

Pros

PayPal is an excellent workplace for both Fresher's and professionals. Good salary and extra benefits for employees.

Cons

The company's policies are excellent, and I haven't faces any problems. I spent 4.11 years.

Viewing 7 - 9 of 116 Reviews

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Jobs at PayPal

Lead Product Manager - AI Agents & Automation

Sr Machine Learning Engineer

Sr. Machine Learning Engineer

Manager, Employee Relations

Senior Manager, People Business Partner

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PayPal

PayPal Customer Solutions Agent/Customer Service reviews

Ratings by category

Ratings by demographic groups

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Awesome company to work with

Not a great place to work

Good Pay & employee benefits

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