Is PayPal a good company to work for as a Customer Solutions Agent/Customer Service?

Customer Solutions Agent/Customer Service professionals working at PayPal have rated their employer with 3.6 out of 5 stars in 116 Glassdoor reviews. This is an average score with the overall rating of PayPal employees being 3.6 out of 5 stars. Search open Customer Solutions Agent/Customer Service Jobs at PayPal now and start preparing for your job interview by browsing frequently asked Customer Solutions Agent/Customer Service interview questions at PayPal .

Does PayPal pay Customer Solutions Agent/Customer Service employees well?

Customer Solutions Agent/Customer Service professionals rate their compensation and benefits at PayPal with 4.1 out of 5 stars based on 116 anonymously submitted employee reviews. This is 10.3% better than the company average rating for salary and benefits. Find out more about Customer Solutions Agent/Customer Service salaries at PayPal.

What are the top reviewed jobs at PayPal?

Software Engineer (672) , Senior Software Engineer (332) , Customer Service Representative (259) , Data Scientist (143) , Product Manager (140) , Manager (134) , Risk Analyst (124) , Software Engineer II (112) , Customer Solutions Agent (110) , Senior Product Manager (99) , Director (98) , MTS1 Software Engineer (93) , Senior Manager (87) , Software Engineer III (83) , Collections Specialist (79)

What are the pros of working at PayPal according to real employee reviews?

"Good work life balance with challenging and engaging goals." ((in 1036 reviews)); "The benefits are good and the work atmosphere was wonderful." ((in 929 reviews)); "peers were supportive and it was great to meet nice people" ((in 644 reviews)); "Not to mention it was good pay and everything was paid for by them" ((in 410 reviews)); "Good salary and RSUs" ((in 338 reviews))

What are the cons of working at PayPal according to real employee reviews?

"Frequent layoffs and reorgs" ((in 283 reviews)); "I had a bad manager that either wasnt able to support me or just didn't." ((in 233 reviews)); "No job security and not growing since last 2 years" ((in 105 reviews)); "Middle and upper management are focused too much on marketing requests at the expense of development needs." ((in 65 reviews)); "Too much politics If you are not part for paltform then in Payments domains not much of technical learning but you will learn Payments business" ((in 63 reviews))

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PayPal

PayPal Customer Solutions Agent/Customer Service reviews

3.6

86% would recommend to a friend

(116 total reviews)

Enrique Lores

Not enough data to show CEO approval

40% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.3

Culture & values

4.1

Compensation and benefits

4.0

Work/Life balance

3.3

Senior management

2.9

Career opportunities

Customer Solutions Agent/Customer Service employees have rated PayPal with 3.6 out of 5 stars, based on 116 company reviews on Glassdoor. This indicates that most Customer Solutions Agent/Customer Service professionals have a good working experience there. PayPal is rated in line with the average (within 1 standard deviation) by Customer Solutions Agent/Customer Service professionals compared to other employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

116 reviews

4.0

May 19, 2024

Good place to work

Solutions engineer

Recommend

CEO approval

Business Outlook

Pros

Culture and community Opportunities Global business

Cons

Less ownership Poor transparency Resistance to big changes

4.0

May 19, 2024

job description

Customer solutions agent

Recommend

CEO approval

Business Outlook

Pros

Good employee benifits and work life balance

Cons

Slow growth less salary than expected

4.0

Apr 14, 2024

Great company benefits

Customer solutions agent

Recommend

CEO approval

Business Outlook

Pros

- very good holiday package- 27 days plus sabbatical of 4 weeks paid upon 5th year of service - health insurance and pension - bonuses and year salary reviews

Cons

- small chances of progression or change of departments

Viewing 10 - 12 of 116 Reviews

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Jobs at PayPal

Lead Product Manager - AI Agents & Automation

Sr Machine Learning Engineer

Sr. Machine Learning Engineer

Manager, Employee Relations

Senior Manager, People Business Partner

View all Customer Solutions Agent/Customer Service Jobs

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PayPal reviews PayPal Customer Solutions Agent/Customer Service reviews

PayPal

PayPal Customer Solutions Agent/Customer Service reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Good place to work

job description

Great company benefits

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