Is PayPal a good company to work for?

PayPal has an overall rating of 3.5 out of 5, based on over 11,162 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 58% of employees would recommend working at PayPal to a friend and 42% have a positive outlook for the business. The best reviews about PayPal have been left by employees working as Intern , Software Engineering Intern and Software Engineer(Internship) .

Does PayPal pay their employees well?

According to anonymously submitted Glassdoor reviews, PayPal employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at PayPal. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at PayPal?

58% of PayPal employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated PayPal 3.7 out of 5 for work life balance, 3.5 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at PayPal?

Software Engineer (669) , Senior Software Engineer (332) , Customer Service Representative (259) , Data Scientist (142) , Product Manager (139) , Manager (134) , Risk Analyst (124) , Software Engineer II (112) , Customer Solutions Agent (110) , Senior Product Manager (99) , Director (98) , MTS1 Software Engineer (93) , Senior Manager (87) , Software Engineer III (83) , Collections Specialist (79)

What are the pros of working at PayPal according to real employee reviews?

"Good work life balance is good" ((in 1028 reviews)); "The benefits are good and the work atmosphere was wonderful." ((in 932 reviews)); "peers were supportive and it was great to meet nice people" ((in 644 reviews)); "Not to mention it was good pay and everything was paid for by them" ((in 414 reviews)); "Good salary and RSUs" ((in 343 reviews))

What are the cons of working at PayPal according to real employee reviews?

"very frequent layoffs and reorgs" ((in 284 reviews)); "I had a bad manager that either wasnt able to support me or just didn't." ((in 231 reviews)); "No job security and not growing since last 2 years" ((in 103 reviews)); "Middle and upper management are focused too much on marketing requests at the expense of development needs." ((in 65 reviews)); "Too much politics If you are not part for paltform then in Payments domains not much of technical learning but you will learn Payments business" ((in 55 reviews))

What are employees saying about PayPal layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about PayPal layoffs and their outlook for job security at PayPal in 2026.

What are the top reviewed PayPal locations?

San Jose , Omaha , Chandler , Austin , New York , Chicago , Scottsdale , San Francisco , Phoenix , Los Angeles , Hunt Valley , Timonium , Philadelphia , Lavista , La Vista , Wilmington , Baltimore , Boston , Washington , Lutherville Timonium , Plymouth Meeting , Conshohocken , Dallas , Atlanta , Gilbert , Tempe , Houston , Texas City , San Diego , Seattle

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PayPal

PayPal reviews

3.5

58% would recommend to a friend

(9,653 total reviews)

Enrique Lores

46% approve of CEO

42% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.7

Work/Life balance

3.7

Compensation and benefits

3.5

Culture & values

3.2

Career opportunities

2.9

Senior management

PayPal has an employee rating of 3.5 out of 5 stars, based on 9,653 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PayPal employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

10K reviews

1.0

Nov 15, 2018

AMEX Customer Service Hub

Customer service

Recommend

CEO approval

Business Outlook

Pros

Above-average pay when starting out

Cons

Every Team Lead opening in Customer Service teams are typically snapped up by previous AMEX folk. Overlooking the selection process, these are unqualified, inexperienced flukes who talked their way up. Fresh grads, this is where careers go to die. The learning curve is short, skill level minimal, and growth potential limited. No development opportunity is given to employees, as leaders seem content seeing people struggling to meet KPIs after 7 years. Shame on the HR and recruitment person. If and only if you’d be content with an above-average starting salary (and minimal increments subsequently) should you even bother.

5.0

Nov 15, 2018

Great place to work at

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Energetic and fast paced environment with lots of learning...

Cons

Nothing to be added in particular for a con

5.0

Nov 13, 2018

Customer Solutions

Customer solutions agent

Recommend

CEO approval

Business Outlook

Pros

Positive atmosphere Colleagues Management Bonuses Paid time off

Cons

Salary Unpaid lunch Targets Long hours Shifts

Viewing 9022 - 9024 of 9,653 Reviews

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PayPal reviews

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AMEX Customer Service Hub

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