PayPal reviews

3.6

58% would recommend to a friend

(9,613 total reviews)
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Enrique Lores

49% approve of CEO

43% positive business outlook

PayPal has an employee rating of 3.6 out of 5 stars, based on 9,613 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PayPal employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

10K reviews
1.0
Dec 24, 2017
Recommend
CEO approval
Business Outlook

Pros

As I understand it, there are no pros left. The large window of hours to work and the days of the week in which to work them have been taken away. The only pro is there's a free gym with free group fitness classes available. Oh, and the guy who works at the deli sandwich station and the one cashier lady are super awesome. Pros are few.

Cons

Horrible, demeaning, zero morale, weird feelings in the air, black cloud hanging over, several not good people, egos, hypocrisy, management does NOT have your back, as a matter of fact, several of them view your back as wide open to be stabbed. And this is for no reason. You can be just a person who shows up to work every day and minds your own business, and management will for some reason pick you out. As will certain evil people on the floor. No reason. It's just the culture there. You know how addicts and people with serious character defects and issues somehow find each other? That's PayPal and the horrible individuals that work there. The entire place and the entire experience of working there is one big con. Management encourages snitching, even when none of it is true, and pulls the innocent, unsuspecting person who was snitched on (lied about) into a meeting room and "confronts" them. But they won't say who said it, or what they said, which leaves you defenseless. And they know it. And if you, as the unsuspecting innocent one, dare to defend yourself, management only doubles down on you. It's like the Gulag Archipelago in that place. Something is really wrong there. Management and upper management retaliate against subordinates. Open door policy... non-retaliation policy... non-harrasment policy... these things means to PayPal what religious freedom means to the Pakistani constitution - the words are in the document just for show. And there is nowhere to go unless you want to just become a manager of the department you're in. There's one path, and that's it.

1.0
Dec 16, 2017

Use to be a great place to work

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great Benefits, Lots of PTO

Cons

PayPal use to be a great place to work until they split from eBay. On day two it started going down hill. Terrible Terrible management. Team Leads and Senior Agents are promoted not because of their leadership abilities but because of who they know. They are coached to lie to the agents. It's like a High School popularity contest. Corporate doesn't know or maybe doesn't care what is going on in the back office. It's all smoke and mirrors.

2.0
Jun 13, 2017

Former employee

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great benefits, at a low cost to employee

Cons

Too many changes in leadership making it hard to build trust, some teammates are rewarded for bad behavior. Company is to corporate now, many organizational changes going on and people leaving the company, retention doesn't seem important anymore.

Viewing 103 - 105 of 9,613 Reviews

Glassdoor has 11,115 PayPal reviews submitted anonymously by PayPal employees. Read employee reviews and ratings on Glassdoor to decide if PayPal is right for you.