PayPal reviews

3.6

58% would recommend to a friend

(9,618 total reviews)
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Enrique Lores

49% approve of CEO

43% positive business outlook

PayPal has an employee rating of 3.6 out of 5 stars, based on 9,618 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PayPal employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

10K reviews
1.0
Mar 15, 2012
Recommend
CEO approval
Business Outlook

Pros

good benefits, casual dress, free coffee, onsite exercise facility, good cafeteria, 5 year sabbatical, Close to home, Close to the Interstate.

Cons

Promotion is nearly impossible. I have never seen anyone promoted in my 5 years. HR is invisible, perhaps they do not exist. If you have a bad supervisor your life is hell and there is nothing you can do about it because management does not listen. Management is completely incompetent. They make vague guesses as to company direction and do not listen at all to the people who actually do the work. This last year has been a disaster. We have been forced to make thousands of pointless phone calls to customers though the actual people doing the work agreed unanimously it did more harm than good, finally after losing millions to fraudsters and completely alienating the staff, they have gone back to the original policy. Pay Pal has a very real class system, and fraud agents, along with customer solutions are the untouchables. Your supervisor is your slave driver in a very real way. If he or she is bad, too bad for you because his manager is going to do nothing. The pay is okay but it never gets any better. For someone with a college degree, it is a very bad decision to work here. Personally I have a BS and have applied several times for internal openings and have heard nothing, not even a "Thanks for applying" from HR. It is actually worse than what I have described. Do yourself a favor and do not work at PayPal Omaha.

2.0
Sep 9, 2011
Recommend
CEO approval
Business Outlook

Pros

- Learned alot, so many changes and different technologies brought in, had to learn or sink - Allowed telecommuting, very flexible with hours as long as you are available when they need you and you meet your deadlines - Nice offices and equipment - free breakfast foods, and starbucks coffee - Decent benefits and compensation - Meet some good smart people - paid month long sabbaticals after 4 years, if you can make it that long

Cons

- Lack of finding a solid process and sticking to it. Never seen a company that loves to make so many changes to their processes that only a few people might have an idea how it works, and then chastise anyone who doesn't follow it. It should be a clue when 90% of the people are having problems figuring out what they need to fill out, request, send in etc every release! - Need better managers that are more technical and understand their depts, most are just Yes folks for their managers, they act like they are really concerned and then do nothing. - Better communications between depts. Teams working on the same project, are very detached and very hard to get them to work with you in a timely manner. - Horrible training process, very fragmented and incomplete. They like to throw a new guy on a project and give them little or no support because they need a body to put on it. - If your manager is from India and you are American, your chances for promotion are little to none if you aren't from India and their are other folks from India on your team as well. No matter how well you perform. Also, I found out from India co workers, if you are not from the same area in India they are, you wont get a promotion from them as well.

2.0
Nov 13, 2009
Recommend
CEO approval
Business Outlook

Pros

Good work/life balance Work for a leading player in the payments industry Work for a company that people are familiar with

Cons

Too many people at PayPal are working on the same things because senior managers are more concerned with building their empires and taking turf away from others than in the overall good of the company. People get promoted based on who they know and what they look like rather than their merits. PayPal does nothing to advance your career. Want to get promoted? Find a manager who likes how you suck up. Want to find a new role in the company? Do it yourself. There'll be little to no support from your management to find the right job for you. Want to get visibility? Sorry, not here. You feed your work to your manager so he/she can report it up and get visibility for themselves.

Viewing 124 - 126 of 9,618 Reviews

Glassdoor has 11,121 PayPal reviews submitted anonymously by PayPal employees. Read employee reviews and ratings on Glassdoor to decide if PayPal is right for you.