PayPal reviews

3.6

58% would recommend to a friend

(9,624 total reviews)
avatar

Enrique Lores

47% approve of CEO

43% positive business outlook

PayPal has an employee rating of 3.6 out of 5 stars, based on 9,624 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PayPal employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

10K reviews
2.0
Oct 10, 2012
Recommend
CEO approval
Business Outlook

Pros

High talent level within many teams Pay competitive, financially stable company, good benefits, ESP option after 6 months, RSUs granted after 1 year, Sabbatical after 5 years, annual bonus Medical/Dental/Vision, On-site cafeteria and gym, public transportation reimbursed. After years of denial, top brass finally admitting customer image is a problem and working on it

Cons

Re-orgs and process changes every few months that have more to do with self-promotion of agendas than helping the company or employees succeed. Highly siloed with poor communication between teams. Projects take 3X longer than they should. Implementing Agile or similar methodology would help immensely, but never considered. Onboarding/training is non-existent. It's up to you to figure things out. The ramp-up to being a productive employee takes several months and you're placed in to situations where you must make decisions without understanding how something works. Very little opportunities for career growth. "Bell Curve" performance system encourages mediocrity from workers. HR is never seen after orientation, and a handful of bad apples show disrespect towards others but are never told to knock if off Certain groups (Tools, Change Management) are led by inexperienced managers and stacked with employees who couldn't get a job working at an Apple store Current upper management is prime example of Peter Principle at work. Way too many former Chase and BofA execs who are now at a technology company and in over their head.

1.0
Oct 25, 2010
Recommend
CEO approval
Business Outlook

Pros

There are some VERY hard working and talented people that work at PayPal (the people that actually do the work). The PayPal product (what the consumer sees, not the IT product)

Cons

Management / Very poor and disengaged leaders Poor IT and Data infrastructure Very poor leadership Culture promotes those that promote themselves, but not those that perform Lack of industry knowledge Poor controls Politics No accountability. Manage by how well you present versus how well you perform Lack of integrity with leaders Employee satisfaction results shows that the leaders are "happy" while everyone else is not.

3.0
Apr 28, 2009
Recommend
CEO approval
Business Outlook

Pros

Great product, very smart individual contributors. Good benefits, and the company treats it's employees fairly. The company took great pain to make sure in the recent RIF, it took care of leaving employees by giving them a generous severance. Good sabbatical program. This company can do wonders if under a focused no-nonsense leadership.

Cons

Politics, Politics, Politics, Bad Process, Bad Process, Bad Process. What can I say more everyone is trying to screw everyone else in the leadership levels. It's a technology controlled organization, only worried out getting features out of the door. The biggest problem for PayPal is PayPal itself.

Viewing 175 - 177 of 9,624 Reviews

Glassdoor has 11,130 PayPal reviews submitted anonymously by PayPal employees. Read employee reviews and ratings on Glassdoor to decide if PayPal is right for you.