PayPal reviews

3.6

58% would recommend to a friend

(9,624 total reviews)
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Enrique Lores

47% approve of CEO

43% positive business outlook

PayPal has an employee rating of 3.6 out of 5 stars, based on 9,624 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PayPal employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

10K reviews
1.0
Sep 20, 2008
Recommend
CEO approval
Business Outlook

Pros

Nice San Jose campus with tennis courts, good cafeteria and gym. Good location, easy access to highway. Commute assistance. Koi pond.

Cons

Silos, politics, power struggles. Poor communications between Eng and support orgs. Customers are nickel-and-dimed, and lied to. Brain-dead UI with no insight into customer end-to-end experience. Omaha support center is a sweatshop that gets lip service from the execs but is treated as an place to clean up problems, not contribute to product improvement. Definitely 2nd class citizens.

3.0
Jun 26, 2008
Recommend
CEO approval
Business Outlook

Pros

Mission of allowing individuals and small businesses to process payments like big companies: The ability to accept credit and debit card payments without a merchant banking agreement was a breakthrough, and instantly processing payments and moving money all over the world is amazing. Global presence and opportunity: the company is dozens of countries and trades in over 100 currencies and there is lots of potential in developing countries to become a primary electronic money service. Growth of business and importance to corporation: the company is big and continues to grow impressively and is the biggest driver of growth within inc.

Cons

Little innovation and ability to develop new businesses: now that it is a big company and part of an even bigger company, the entrepreneurial drive is gone, and anything outside of the core business is ignored. Bureaucratic and process intensive - lots of people who want to say no instead of yes and lots of process to go through to get even little things done. Consensus driven culture means lots of meetings to get buy in and keep people informed. Burdened by being part of eBay, Inc. - would be much better off as a stand alone company. The HR department and HR policies suck - they don't walk the talk when it comes to treating employees well.

3.0
Jun 13, 2008
Recommend
CEO approval
Business Outlook

Pros

Work life balance is quite good. Flex time is available as is working from home in some situations. Benefits are excellent. Good people to work with - smart and helpful. Regular team lunches and outings are provided. Lower management is receptive to criticism and supportive. Infrequent demands for more than 40 hours per week.

Cons

Development environment is archaic. Infrastructure is fragile. Code base is immense, poorly documented, and poorly understood. Too much emphasis is given to new features over consolidating and solidifying existing features. Middle and upper management are focused too much on marketing requests at the expense of development needs. Emphasis is placed on development days rather than productivity. Development tools are outdated. Available information is disorganized and not maintained. Developer productivity suffers greatly due to poor code organization, old tools, enormous code base, unstable development environment, and questionable management decisions. Stock price has been flat for the last four years.

Viewing 178 - 180 of 9,624 Reviews

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