PayPal reviews

3.6

58% would recommend to a friend

(9,624 total reviews)
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Enrique Lores

47% approve of CEO

43% positive business outlook

PayPal has an employee rating of 3.6 out of 5 stars, based on 9,624 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PayPal employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

10K reviews
1.0
Sep 18, 2025

So freaking terrible

Recommend
CEO approval
Business Outlook

Pros

Good dental plan Sabbatical (but that sounds like that is going away next year)

Cons

This place is a joke. Overseas and AI are replacing American workers. Don't come here. Constant layoffs, lying cheating directors and higher supervisors. Promotions are damn joke. 3 rounds of interviews for 5% raise. That's not worth my time. Could go out to a competitior or similar jobs and get at least 10%. I know one lady left and got 25% more. Promotions or new positions are 90% political (who you know).

2.0
Sep 3, 2025
Recommend
CEO approval
Business Outlook

Pros

Pros: Widely trusted and accepted platform — Especially popular in e-commerce, PayPal’s brand recognition helps build trust with new customers. Prestigious partnerships (e.g., Amazon, Shopify, Adyen) and its Fastlane guest checkout feature support frictionless transactions and renewed investor optimism. Forbes +5 ConsumerAffairs +5 Indeed +5 MarketWatch Convenient and versatile payment solutions — Accepts multiple forms of payment including Venmo and cryptocurrency; offers mobile, P2P, and online tools. Forbes Competitive fees for some use cases — Some reviews note fairly competitive processing rates, with responsive customer service on select occasions.

Cons

Unpredictable account limitations and fund holds — Small businesses often report sudden account freezes or access delays due to PayPal’s cautionary fraud detection policies. CardPaymentOptions +3 Bitdefender +3 TechnologyAdvice +3 Opaque and complex fee structure — Transaction, currency conversion, and cross-border fees can be high (e.g., ~4%) and not always transparent. Chargeback +1 Security incidents raising trust concerns — A recent glitch in Europe caused German banks to freeze over €10 billion in payments due to fraud detection failure; though resolved, reconciliation will take time. Reuters +2 TechRadar +2 Intense competition in checkout space — PayPal’s checkout button still commands a significant share of net profit, but faces mounting pressure from Apple Pay, Shop Pay, and others in the mobile-ecommerce arena. Financial Times Controversies around subsidiary practices — PayPal’s Honey extension has faced legal trouble over undisclosed affiliate marketing practices, causing loss of users and litigation. Wikipedia

1.0
Aug 19, 2025
Recommend
CEO approval
Business Outlook

Pros

Work from home--- THATS ITTT!

Cons

From the start, I felt undervalued and unsupported. Leadership lacked transparency; feedback was vague or unhelpful. My manager seemed uncomfortable providing honest feedback, especially across racial lines, which created tension instead of growth. Workplace culture was cliquish, and it was difficult to feel included. There was a constant pressure to prove your worth, which became exhausting over time. Very little career growth or mentorship opportunities—definitely not a good place for young professionals starting out.

Viewing 187 - 189 of 9,624 Reviews

Glassdoor has 11,130 PayPal reviews submitted anonymously by PayPal employees. Read employee reviews and ratings on Glassdoor to decide if PayPal is right for you.