Is Paychex a good company to work for?

Paychex has an overall rating of 3.1 out of 5, based on over 6,175 reviews left anonymously by employees. This rating has decreased by 6% over the last 12 months. 48% of employees would recommend working at Paychex to a friend and 46% have a positive outlook for the business. The best reviews about Paychex have been left by employees working as Talent Acquisition , Recruiter and Client Services Supervisor .

Does Paychex pay their employees well?

According to anonymously submitted Glassdoor reviews, Paychex employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Paychex. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Paychex?

48% of Paychex employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Paychex 3.3 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Paychex?

Sales Representative (429) , Payroll Specialist (252) , Sales Consultant (198) , Sales (138) , Senior Payroll Specialist (118) , District Sales Manager (90) , Account Executive (85) , Sales Associate (68) , Account Manager (67) , Outside Sales Representative (61) , Supervisor (57) , Software Engineer (56) , HCM Consultant (52) , Core Sales Representative (51) , Manager (47)

What are the pros of working at Paychex according to real employee reviews?

"The benefits are great and their long term strategy is awesome." ((in 655 reviews)); "The training at Paychex is great for people just learning how to sell in a B2B world." ((in 390 reviews)); "culture is great and consistent" ((in 343 reviews)); "Remote working was nice and provided good work/life balance." ((in 277 reviews)); "Great people to work with; lots of folks willing to help you be successfull in your career." ((in 258 reviews))

What are the cons of working at Paychex according to real employee reviews?

"Low pay and most of the time there was nothing to do but sit around and wait" ((in 367 reviews)); "poor management and clique type teams" ((in 251 reviews)); "New managers have come in and taken away many of the privileges that were enjoyed by employees." ((in 152 reviews)); "Low salary and most of the time you are just sitting around" ((in 118 reviews)); "Bad upper management and no one with any background or training in UX" ((in 87 reviews))

What are employees saying about Paychex layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Paychex layoffs and their outlook for job security at Paychex in 2026.

What are the top reviewed Paychex locations?

Rochester , Phoenix , New York , Los Angeles , Denver , Saint Petersburg , Allentown , Tampa , Chicago , Atlanta , Boston , Houston , San Diego , Dallas , Webster , Nashville , Indianapolis , Henrietta , San Francisco , Portland , Albuquerque , Philadelphia , Baton Rouge , Piscataway , Washington , Charlotte , Pittsburgh , Miami , Tempe , Costa Mesa

Paychex reviews

3.1

48% would recommend to a friend

(3,883 total reviews)

John Gibson

47% approve of CEO

46% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.3

Work/Life balance

3.2

Culture & values

3.1

Compensation and benefits

3.1

Career opportunities

2.8

Senior management

Paychex has an employee rating of 3.1 out of 5 stars, based on 3,883 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Paychex employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

5.0

Apr 12, 2016

HRG

Human resources generalist

Recommend

CEO approval

Business Outlook

Pros

Great Company to work for

Cons

I can't think of any Cons

Paychex Response

10y

Thank you for taking the time to write this review.

4.0

Apr 4, 2016

Exciting times for a rapidly changing company

Developer

Recommend

CEO approval

Business Outlook

Pros

The company is working hard at all levels to bring positive change to the company culture, from a company wide adoption of Agile process, to culture shaping programs. They are actively trying to remove or reduce some of the roadblocks that impede productivity on a daily basis, and trying to adopt cutting edge technologies and methodologies while still maintaining the high level or service and security. The overall culture, at least in IT, is a LOT more relaxed and casual than it had been traditionally, which is good is you are trying to attract and retain good IT workers who have other choices in the market. Management, at all levels, are "just people" - approachable, friendly, not bigger-than-life or unreachable like in some companies.

Cons

With rapid growth and many recent (and coming) changes, there are naturally plenty of people that are resisting change. This is to be expected, and is not the fault of the company. It is a natural tendency for those who have been in one place for a long time to feel uncomfortable with that place changing at all.

3.0

Mar 31, 2016

Good and Bad

Client service advisor

Recommend

CEO approval

Business Outlook

Pros

Looks good on a resume, get to learn how a large and successful company operates. Great co-workers and health benefits.

Cons

Low pay for how much work you are expected to do. Hard to get promoted or to go to another department. Section 125 Department is a revolving door and it always seems understaffed. On the phone all day and Metrics are hard to meet. You deal with many upset Participants and Clients every day which causes a lot of stress. Technical issues are very common which prompts upset people to take their anger at you. There are about 4 different websites that participants and Clients are expected to log into, none work properly. Paychex makes over $600 million in Net Income each year and cannot spend a few pennies to create website that works with today's browsers. Management will almost never speak with an upset person on the phone, even after they ask for a supervisor repeatedly.

Viewing 3187 - 3189 of 3,883 Reviews

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