Paychex reviews

3.1

49% would recommend to a friend

(3,882 total reviews)
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John Gibson

48% approve of CEO

47% positive business outlook

Paychex has an employee rating of 3.1 out of 5 stars, based on 3,882 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Paychex employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

4K reviews
5.0
Jan 22, 2016

Very Stressful

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Benefits such as Vacation time, sick days, 401k employer contribution match.

Cons

Huge books of business for each account manager. Out of control ..... for someone to do a great job for the clients who are promised a lot from referring outside sales reps. Not a professional Insurance Agency. Low salaries. 38 to 41k.

1.0
Jan 19, 2016

Analyst

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good Benefits (Medical, Dental, 401k)

Cons

Back-stabbing culture. Management plays favorites, and verbally abuses the non-favorites. Management does not support employees. In fact, they actively create an atmosphere where it is almost impossible to actually do your job. I have had six managers in seven years. Only one of the managers had any kind of management/leadership experience (she was VERY good), and the management above her drove her out of the company after only one and a half years. The competent run away as fast as they can; the incompetent stay to attack anyone that is perceived as a threat. I made two accusations of hostile work environment, and both times they found merit with my complaints, however, nothing was actually done to change the culture. Note that they are now actively implementing a "culture shaping" program that consists of "sound bites" every month; the equivalent of slapping a band-aid on an arterial spray. You can't fix people with severe personality disorders with a 60 second sound bite once a month. When I asked my current manager for assistance with a project issue that required management clout, he said, "Well, it is what it is," then sent me on my way. The issue persisted, pushing out the completion of the project by several months. I have never worked for a company that actually encourages abuse of its employees. No work is getting done, and what does get done is bad, and that's not just my opinion; note that the Paychex application consistently gets a 1 star rating on the Apple store. I have again made the complaint of "Hostile Work Environment" in writing (and even in my annual review rebuttal) in a desperate attempt to improve the work environment, but management has completely ignored my plea, which I think is illegal. The company talks about integrity, but only utilizes it when it suits them. Talk is cheap.

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Paychex Response
10y
Thank you for taking the time to provide this review. Have you reached out to HR directly to discuss your concerns. We would like to discuss your concerns. You can reach out to Jody Stolt, Director of Talent Acquisition to discuss these issues.
5.0
Jan 15, 2016

Fantastic Company!!

Recommend
CEO approval
Business Outlook

Pros

Sets you up to win! They always give you all the material to succeed in this job and make quotas realistic and reachable! Management is fantastic and will help you get to the place you want to be within the company!

Cons

None come to mind!

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Paychex Response
10y
Thank you for taking the time to provide a review. We're happy to here you are loving your job.
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Glassdoor has 6,174 Paychex reviews submitted anonymously by Paychex employees. Read employee reviews and ratings on Glassdoor to decide if Paychex is right for you.